Evening Call Center Rep

  • Location
    Ansonia, Connecticut
  • Job type
  • Category
    Call Center & Customer Service - Customer Service

Part-time Evening Bilingual Customer Service Representative - Call Center

Adecco is assisting a local client in recruiting for a detail-oriented Part-Time Bilingual Outbound Call Center Representative in Ansonia/Derby, CT. This opportunity will give you valuable experience to enhance your career. Successful candidates must have excellent verbal skills, personable over the phone, reliable and able to provide outstanding customer service. If you meet the qualifications listed below please Apply Now!

Responsibilities for Customer Service include but are not limited to the following:

*Confer with customers by telephone to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
*Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
*Check to ensure that appropriate changes were made to resolve customers' problems.
*Determine charges for services requested, collect deposits or payments, or arrange for billing.
*Refer unresolved customer grievances to designated departments for further investigation.
*Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
*Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

Candidates must meet the following requirements for consideration:

*Excellent communication, grammar and spelling skills
*Experience with PC and Internet
*Previous customer service experience preferred
*Strong attention to detail, accuracy, and organizational skills
*Good phone and interpersonal skills

Working conditions:

Work weeks are 5 days, Monday to Friday, 4.5 hours per day with alternating weekends. Hours are 4:00pm to 8:30pm. Must be able to train in the afternoon.

Adecco provides one of the most comprehensive benefits package in the industry to contract workers.

  • Apply with Adecco

Reference number US_EN_1_020258_11813441