Executive Administrator

  • Location
    Plano, Texas
  • Job type
    Contract/Temporary
  • Category
    Office, Clerical & Administrative - Administrative Assistant

Adecco is currently assisting a local client in their search to fill an exciting Contract, Executive Administrator in Plano, TX! Apply now if you meet the qualifications listed below!

Duration: 12+ months
Pay Rate: $19.08 Hourly


Position Summary:
The Executive Administrator (EA) will act as a liaison between the Office of the President (OOTP), Executive Management and all consumers who contact any Company Corporate Office with finance related questions or concerns. On behalf of the OOTP, the EA will provide a forum for the review of escalated verbal and written customer inquiries. They will ensure all issues are handled appropriately and expeditiously. They will provide accurate information for the updating and maintenance of TeamConnect, the repository for inbound and outbound correspondence, and the production of month end reports. The EA will collaborate and coordinate their responses with
the Customer Service Centers (CSCs), Dealer Sales and Service Offices (DSSOs), Credit, Legal, Marketing, Debt Management, Compliance, and other departments or divisions as necessary to ensure prompt fulfillment of all commitments, was well as 24 Vendors and repossessions companies.

Major Responsibilities

70% Duties:

Acting as the “Office of the President”


Responding to inbound correspondence and complaints
Responding to online complaints filed on the Better Business Bureau (BBB) website
Accepting inbound phone calls from various internal and external channels (customers and dealers)
De-escalating calls and offering solutions to customers in a timely manner (credit disputes, questions about getting late fees waived, additional lease fees, etc.)
Assisting the Enterprise Compliance team with research for responses to the Consumer Financial Protection Bureau (CFPB)


20% Duties:

Assist to align departmental complaint handling objectives with the Customer Service Centers for consistency of operations










10% Duties:

Work on special projects as assigned


Customer Satisfaction is focusing one’s actions and decisions on timely and accurate responses to customer’s questions and needs. It includes taking proactive steps to prevent
customer problems and provide information that anticipates the customers concerns and questions





Continuous Improvement is the commitment to identifying and taking steps to improve team results and customer satisfaction/responsiveness. Individuals who do this effectively find ways to constructively challenge the status quo and work with others to create changes that will improve results/customer satisfaction

Detail Orientation is the focus on attending to essential details and taking the time to gather all relevant data/information. Individuals who are effective in this area take steps to double check the accuracy of their work before they enter it in to the system.





Flexibility is adapting to and working effectively within a variety of situations and with different individuals and teams. It includes the understanding and appreciation of different approaches and perspectives on issues and problems. Individuals who do this effectively are able to adapt their approach based on the needs of the situation in order to ensure that desired results are achieved.









Achieving Results is the focus on taking specific actions to meet and when possible exceed established standards. Individuals who effectively exhibit these behaviors are able to maintain a balance among high quality outcomes, completed within established timeframes and working effectively with those who are impacted by the results.









Teamwork is about working cooperatively with others in order to achieve shared goals and objectives. Individuals who work well in teams genuinely value the input of others and seek out their perspectives regularly.









Self –Confidence is the belief in one’s own capability to select an effective approach to a task or problem. This includes confidence in one’s ability as expressed in increasingly challenging situations as well as confidence in one’s decisions, opinions or recommendations

Nature and Purpose of Contact with Others:





Provide information to assist with problem solving/trouble shooting
Give/gather information
Coordinate scheduling, process flow, evaluation meetings






Business Impact:
Identify and make recommendations in own area for customer service and/or process/workflow improvement.

Focus/Scope: Briefly describe the focus and scope of the position (i.e. breadth of responsibilities).





Report production
Quality assurance










Requirements:





Must Have:

5+ years of experience in a Customer Service environment in a financial or banking services industry
Superior communication and customer service skills with a diverse audience
High level of confidence, as this resource will be working directly with the President of the company, as well as other high-level executives , so must be very comfortable and not get nervous or intimidated
Be firm but friendly with customers via phone and email (sometimes speaking to dealers as well)


Strong analytical and organizational skills
Must be detail oriented and able to multi-task
Works well independently and in a team environment
Able to meet deadlines in a fast paced, high compliance area adverse
High School Diploma
Proficient with Microsoft Office products (Word, Excel, Outlook, Lync)










Preferred:

Systems: Salesforce, TSO HOST, TeamConnect, Datashare, DMS, Western Union, RightFax, NICE Engage, Title Explorer, Avaya, SharePoint, AutoIMS, DST Customer Portal
Understanding of Compliance laws (CFBB & BBB)
Compliance experience
Legal understanding a big plus, as this resource will be working closely with the Legal department and attorneys




How to Apply: Click on “Apply Now” to be considered for this position or any other opportunities with Adecco.

IMPORTANT: This position is being recruited for by Adecco’s National Recruitment Center, not your local Adecco Branch Office. To be considered for this position, you must use the “apply now” button to submit your resume. If you have questions about the position, you may contact the recruiter recruiting for this position listed above. For other opportunities available at Adecco go to www.adeccousa.com.

If you have any questions surrounding the application process, please feel free to reach out to: Laurie Czechowski, laurie.czechowski@adeccona.com, (631) 844-7620

The Adecco Group is a global leader in HR services. Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world. We offer employment opportunities at any stage in your professional career. Contact us today to discuss available contract and direct hire positions. Adecco Group provides one of the most comprehensive benefits packages in the industry to contract workers to include Holiday, 401(k), Insurance Benefit Plans and Service/Anniversary Bonus opportunities.

Equal Opportunity Employer Minorities/Women/Veterans/Disabled

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Reference number US_EN_2_022862_400368