Experienced Bilingual Call Center Representative

New
  • Location
    Trenton, New Jersey
  • Job type
    Contract/Temporary
  • Salary
    $ 15.72 - $ 17.29 / Hour

Adecco is currently seeking Bi-Lingual English/Spanish Call Center Representatives for temporary assignments at Educational Testing Service (ETS) in Ewing, NJ. This is long-term temporary assignment opportunity that will give you valuable experience to enhance your career!

 

As a Call Center Representative, you will be responsible for handling a high volume of inbound calls for Bi-Lingual customers using scripted responses in addition to other work items. Successful candidates must be personable over the phone, be well-versed in computer and network functions. Candidates should be reliable, and able to provide outstanding customer service.

 

If you meet the qualifications listed below, please Apply Now! 
 

Job Description:

  • Must be fluent in both English & Spanish with the ability to communicate clearly and concisely, both orally and in writing.
  • Knowledge of Customer Relationship Management (CRM) system or other customer data/case management software system desired. 
  • Utilize Oracle Service Cloud (OSC) to document all customer interactions. 
  • Handle transactions or processing work including refunds, key entry, written communication and basic resolutions.
  • Achieve individual performance metrics and goals including, but not limited to, attendance, schedule compliance, adherence to working shift, use of OSC, quality, email rate per hour (RPH), average call handling time (AHT), and meeting deadlines. 

 

Requirements:   

  • Must have one-two years of inbound call center experience working in a fast paced call center environment
  • Must have excellent oral and written communication skills with proficiency in Outlook email 
  • Must have a thorough knowledge of computer systems with ability to navigate multiple programs
  • Must be able to demonstrate excellent time management skills 
  • Must be able to work independently as well as with a team to learn new processes

 

What’s in it for you?

  • Weekly Pay- you receive a paycheck every week!
  • Valuable work experience
  • Friendly work environment with business casual dress code

 

Click on Apply Now to be considered for Call Center Representative positions at ETS in Ewing, NJ.  You may also visit www.adeccousa.com to view other current job opportunities. Equal Opportunity Employer Minorities/Women/Veterans/Disabled



  • Apply with Adecco

Reference number US_EN_99_028131_11928043