Export Operations Specialist

  • Location
    Sterling, Virginia
  • Job type
    Contract/Temp to Hire
  • Salary
    $ 15 - $ 18 / Hour
  • Category
    Office, Clerical & Administrative - Clerical

Export Operations Specialist -Temp to Hire
Dulles, VA
Monday - Friday 9:00am- 6:00pm OR 10:00am-7:00pm OT when needed.
Saturday 8:00am-12:00pm OR 9:00am-1:00pm (Required once a month)
$15.00-$18.00/hr DOE

The ideal candidate will have experience 2+ years of experience in customer service experience supporting both internal and external customer - domestic and internationally. Knowledge of IATA Airport codes, ability to multi-task, and possess bilingual speaking and writing skills (Spanish/ English preferred). Previous experience at a call center highly valuable. Proficiency in MS Office - Word, Excel, Outlook, and ExWorks online system or similar (preferred).

�Take incoming calls from our customers and provide excellent customer service.
�Process incoming orders and enter notes in the system.
�Answer questions on shipping rules & regulations, delivery alternatives and other solutions provided by our organization.
�Provide price quotes as requested.
�Monitor packages & shipments to ensure arrivals and deadlines are met and more.
�Respond to problems, offer solutions and ensure customers are responded to in a timely manner.
�Use an automated dispatch system to proactively identify breakdowns in the shipment process flow.
�Take action through problem-solving to ensure quality service is provided to our customers.
�Handle incoming calls and deal directly with our couriers in the field.
�Dispatch local independent contractors and vendors for prompt pickup and deliveries
�Update system with all current and pertinent information and process documents.
�Air freight experience preferred

Requirements:
�Flexibility in scheduling required
�Good knowledge of geography and time zones
�Exceptional verbal and written communication skills
�Excellent problem-solving skills
�Type at least 30wpm
�Good administration & organizational skills
�The ability to work in a fast-paced environment
�Previous experience in customer service, dispatch or logistics.

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Reference number US_EN_1_026209_11915287