Field Service Engineer

  • Location
    Durham, North Carolina
  • Job type
  • Category
    Engineering - Electrical

As an Electrical Field Service Engineer in Durham, North Carolina - you will be responsible for providing field service engineering activities to customers in the local area. You must live or relocate the Durham area (relocation assistance will be provided). This position troubleshoots more complicated products and problems. For the right cadidate relocation assistance 

Must have:

  • B.S degree in Electrical or Mechanical Engineer
  • Experience/training/education in the semiconductor industries of optics, laser, electrical, and mechanical.
  • Must be able to travel domestic and international for training up to 3 mths in Japan
  • Essential Job Functions:

  • Receives service calls from customer. Determines customer needs or problems and responds accordingly.
  • May provide over-the-phone consultation and advice to customer, may need to respond to emergency customer situation or may schedule and repair Company’s products at customer site.
  • Performs preventative maintenance on Company products.
  • Establishes and manages a local maintenance service structure.
  • Inspects and evaluates customer usage of Company products.
  • Provides training to customers in usage and maintenance of Company products.
  • Provides application support on Company products to customer.
  • Provides liaison between customer and applications programmer for customer requests involving change in applications.
  • Researches market needs and customer applications of Company products.
  • Submits application report to management in a timely manner.
  • Supports sales activities and establishes and maintains good relationship with customers.
  • Participates in sales meetings as required.
  • Provides training to other Company field service engineers as needed.
  • Submits various reports, such as service reports, weekly report, and expense report to management in a timely manner.
  • Receives follow-up and additional training on Company products in Japan.
  • Responsible for maintaining company parts and tools.
  • Minimizes downtimes of company’s systems.
  • Effectively communicates with Japan headquarters’ engineers regarding the product applications, technical issues, etc.
  • Qualifications Education & Work Experience:

  • Degree in Electrical Engineering or equivalent combination of education and experience.
  • Received previous work experience in a similar position. Tools & Equipment
  • Use of hand tools, electronic diagnostic equipment, test fixtures equipment.
  • General office equipment including phones, personal computer, email, fax, copier and includes pager and mobile phone.
  • Software includes the use of Windows operating system & MS Office.
  • Work Environment:

    The work environment characteristics described here are representative of those an employee encounters while performing the essential job functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

  • Employee may maintain a home office and travels and performs work as scheduled at various customer locations.
  • Requires frequent driving including overnight by both car and plane as necessary. In addition, must be able to occasionally travel to Japan for product training.
  • May require weekend work on occasion and on short notice.
  • Please get in touch with Alissa if qualified and send your resume to:

    Equal Opportunity Employer/Veterans/Disabled. To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit The Company will consider qualified applicants with arrest and conviction records.

    Equal Opportunity Employer/Veterans/Disabled

    To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to

    The Company will consider qualified applicants with arrest and conviction records

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    Reference number US_EN_99_027398_2022813