Field Support Rep

  • Location
    Lisle, Illinois
  • Job type
  • Category
    Call Center & Customer Service - Customer Service

Adecco is currently assisting a partnering client in their search to fill an Field Support Rep role in Lisle, IL! Apply now if you meet the qualifications listed below!

POSITION: Field Support Rep
HOURS: 8:00 AM – 5:00 PM; M – F
DURATION: 2 months (temp to perm)
PAY: 14.18/hr.

Job Description

Ability to use and troubleshoot mailroom equipment.

Good organizational skills.

Good communications and customer service skills.


Under the direction of the Enterprise Support Manager (ESM) or Area Operations Manager (AOM) this key position supports daily operations, implementations, expansions, promotions and administration of Enterprise/Area Accounts within an assigned territory.

The FSR is responsible for a broad knowledge of The Client operational services and complete knowledge of account service delivery requirements.

Delivers operational excellence as a fill-in for onsite personnel absences, training and vacations throughout assigned territory locations.

Assists with the development of Site Procedure Guides and ensures compliance with all aspects of THE CLIENT Service Excellence.


Assists new MS site implementation.

Assists Site Manager or Supervisor in offering suggestions for improvement. May include new suggestions or suggestions to existing processes or procedures.

Assists in the training of new and existing employees.

Maintains accurate, complete, and up to date Site Procedure Guides, Forms and Logs, and other Site Branding as directed by Site Manager or Supervisor.

Collects data for the completion of the Monthly Management Report as directed by the Site Manager or Site Supervisor.

Orders paper, toner and other supplies as directed by Site Manager or Supervisor.

In the absence of onsite personnel, may perform any of, but is not limited to the following duties:

Processes all incoming and outgoing mail.

Performs other mailroom functions, such as mail fulfillment, which includes sorting, filing, packaging, and processing shipments for delivery to multiple locations.

Filing and labeling of documents and other materials for storage and retrieval.

Shipping and Receiving, including the movement of boxes and or equipment.

Provides Courier Service for the pickup and delivery of mail and copy jobs, on campus and offsite.

Assists in the Copy Center and performs all functions required for the delivery and completion of all copy requests. May include the usage of binding, folders, laminators, etc.

Performs basic troubleshooting on all equipment used within the THE CLIENT Center. • Assists in the coordinating of work assignments to meet specific deadlines and service deliverables.

Manage all aspects of the THE CLIENT Center in the absence of the Site Manager or Supervisor.

Directs or leads the Daily Huddle in the absence of the Site Manager or Supervisor. For one person sites, attend the Daily huddle via conference call.

Performs Front Desk Receptionist duties.

Performs other duties as required

Knowledge, Skills & Abilities

Possesses ability to work in a team environment by maintaining positive, productive relationships with co-workers, management, sales and production departments.

Possesses ability to adapt to changing situations, flexibility, high motivation and sense of urgency.

Possesses basic math skills.

Possesses judgment in making sound justifiable decisions and taking action in solving problems.

Possesses ability to perform repetitive work by continuously executing different tasks according to set procedures, sequence or pace while maintaining quality and output standards.

Possesses commitment to task by having started and persisted with specific courses of action.

Possesses excellent oral communication skills by being able to clearly present information through the spoken word in positive and negative circumstances.

Possesses working knowledge of account services to facilitate job scheduling.

Possesses ability to comprehend written and verbal instructions from customers and effectively translate to site resources

Possesses ability to resolve customer related issues.

Possesses ability to troubleshoot and coordinate problem resolution.

***Applicants must be currently authorized to work in the United States on a full-time basis. This employer will not sponsor applicants with the following work visas: H1B, H2B, E3, TN1***

How to Apply: Click on “Apply Now” to be considered for this position or any other opportunities with Adecco.

RECRUITER: Once candidates have applied, resumes will be screened for review. I will reach out to you if are chosen for the next step in the application process. If you have any questions please feel free to reach out to:
Taj Rolin
Email: (preferred)
Office: 470.219.6864

IMPORTANT: This position is being recruited for by Adecco’s National Recruitment Center, not your local Adecco Branch Office. To be considered for this position, you must use the “apply now” button to submit your resume for review. For other opportunities available at Adecco go to

The Adecco Group is a global leader in HR services. Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world. We offer employment opportunities at any stage in your professional career. Contact us today to discuss available contract and direct hire positions. Adecco Group provides one of the most comprehensive benefits packages in the industry to contract workers to include Holiday, 401(k), Insurance Benefit Plans and Service/Anniversary Bonus opportunities.

Equal Opportunity Employer Minorities/Women/Veterans/Disabled

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Reference number US_EN_2_022862_400939