Field Support Rep

  • Location
    San Jose, California
  • Job type
  • Category
    Industrial & Manufacturing - Assembly / Production

Adecco is currently assisting a local client in their search to fill a Field Support Rep in San Jose CA This is a contract opportunity for the right person. If you would like to pursue a great opportunity and enjoy working for a fast paced company, then Apply Now if you meet the qualifications listed below!

5:30AM-2:30 PM
Pay rate $19HR

POSITION PROFILE: Qualifications:
Excellent customer service skills. Good PC skills. Good organizational skills and ability to prioritize. Mathematical and filing skills. Ability to use office machines and technical equipment.

Supports the daily operations of one or more MS locations including any or all of the following: copy production and finish work, operation of a mail center, maintaining billing logs and reports. Supports the region’s MS logs and reports, the MS services during implementation and fills in for absences and vacations throughout the RICOH Management Services locations, including occasionally in a supervisory capacity, as well as assists during start-up of new accounts. Responsible for supporting operational objectives at all existing customer sites within a geographic territory. Assists with the development of Site Procedure Guides and ensures compliance with all aspects of RICOH Service Excellence. This position reports directly to the FSR Manager or the IAM, depending on marketplace personnel configuration. JOB DUTIES AND RESPONSIBILITIES · Ensures field compliance with RICOH Service Excellence performance requirements by filing weekly status reports. · Facilitates 5-Star Daily Huddles. · Helps customers fully utilize various software applications. · Provides desktop training to end users on the use of multi-functional devices as printers. · Assists with connecting devices to networks and loads drivers onto desktops. · May spend time overseeing the work and answering the questions of Lead Operator and Operator. · Mails deliveries to established locations within an account, either between departments or buildings, depending upon location. · Performs high volume copying on high-end equipment for customers per their specifications. Uses all other copier/duplicator/binding equipment as needed. · Performs shipping and receiving duties. · Performs file room functions, including purging of files for archiving. · May coordinate work assignments and answer questions for the other operators during completion of in-house and off-site copy jobs. · Assesses job requirements and makes decisions as to whether jobs need to be sent off-site. · Coordinates all aspects of overflow jobs, which entails traveling to and from various accounts to the Overflow Copy Center. · Optimizes equipment and personnel resources in a wider area beyond the site level in order to meet deadlines. · May perform mailroom functions, including sorting and filing of individual sheets of correspondence. · Routinely identifies and documents process improvement suggestions and communicates them to management. · Ability to analyze customer or RICOH projects and provide lower cost alternatives. · Provides cost saving suggestions to RICOH or customer. · Lifts and moves boxes. · Assists copier operator as needed. · May perform basic maintenance on machines and oversee scheduling of maintenance for MS vehicles. Performs daily visual inspection of site equipment. · Assists in the implementation of new locations and training and directing of new MS employees. · Verifies proper usage records of supplies and equipment are maintained for end-of-month reporting. · Sells related services to the client to create higher volumes. · Prices copy jobs/orders. · Assists in maintaining, through a proactive approach, consistent company accounting and reporting policies within the MS locations. · Assists in implementation of new MS sites. · May make equipment, software, or solutions recommendations during a contract renewal process. · Fills in for absences or vacations. · May order paper, toner and office supplies totaling

Comments/Special Instructions
Need someone who knows print production.

IMPORTANT: This position is being recruited for by Adecco’s National Recruitment Center, not your local Adecco Branch Office. Submit your resume asap. If you have questions about the position, you may contact the recruiter recruiting for this position listed above. For consideration please send your reume to Leonor at

If you have any questions surrounding the application process, please feel free to reach out to Leonor Reyes for further details.
The Adecco Group is a global leader in HR services. Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world. We offer employment opportunities at any stage in your professional career. Contact us today to discuss available contract and direct hire positions. Adecco Group provides one of the most comprehensive benefits packages in the industry to contract workers to include Holiday, 401(k) and Insurance Benefit Plans. Equal Opportunity Employer Minorities/Women/Veterans/Disabled

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Reference number US_EN_2_022862_403777