Finance Department - Level II Credit & Collections Specialist

  • Location
    Rochester, New York
  • Job type
  • Salary
    $ 16 - $ 16.5 / Hour
  • Category
    Accounting & Finance - Accounts Receivable

Adecco is currently recruiting for a Finance Department - Level II Credit and Collections Specialist that will be responsible for tracking and resolving outstanding payment issues and generating weekly aging reports in a timely manner, as well as assisting the finance department staff to ensure cross training and out-of-office coverage.


Duties and Responsibilities include the following: 

New Clients

  • Assist new clients with D&B credit reporting and credit checks. 
  • Coordinates new client on-boarding calls and/or follow up to first invoice call with assigned Billing Specialist.
  • Provide clients with W9 and remittance documents. 
  • Request and maintain tax exemption certificates.

AR Collections

  • Researches discrepancies within client accounts as necessary and reviews with Supervisor.
  • Tracks and reviews weekly aging report and maintains updated notes for each account.
  • Makes daily collection calls and/or emails to clients to inquire on past due invoices at 45 days, 60 days, 90 days, 120 days and older.
  • Initiates, tracks, and maintains all records and files associated with collection activities for each account, including negotiated payment schedules, telephone call documentation, and collection letters.
  • Ensures company adherence to credit policies and procedures for consistent handling of collection matters to maintain good client relations.
  • Maintains accurate client information in database according to company procedures.
  • Researches and responds to all AR internal/external inquiries in a prompt and professional manner, including but not limited to delinquencies, discrepancies, invoice request, payment receipts, etc.
  • Research where payments originated from and other payment discrepancies.
  • Follow up and resolve insurance claim denials, suspensions, payment arrangements, and clients over approved credit limit.
  • Reports A/R receipts expected based on information from making client contact weekly.
  • Reviews suggested write-offs or recommendations for accounts to be sent to collections, with Supervisor.
  • Generates and mails various collection letters and monthly statements and follows up on replies.
  • Works closely with team members to maintain proper DSO and collection goals.

Daily Cash Receipts

  • Backup to daily posting cash receipts received through the mail to client accounts, EFT application, as well as credit card payments.
  • Researches discrepancies and contacts clients to resolve over/under payments of invoices or for clarification to ensure accurate posting.

Education and Background Requirements:

  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
  • Ability to write routine reports and correspondence. Ability to speak effectively before groups of clients or employees of organization.
  • Advanced mathematical skills
  • Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
  • Advanced Microsoft Word, Excel, Outlook, Peachtree Quantum and internet software skills.
  • Associates degree (A.A. or A.S.) from a college or university in Business, Accounting or related field
  • 2-3 years related experience in client service, monthly billing and/or accounting (or equivalent combination of education and experience)
  • Experience with e-billing helpful.


Please apply with a current/updated resume for consideration!


Adecco is the largest staffing agency in the world with more than 50 years of experience. Our team of recruiters is focused on helping you get in the door at some incredible companies. While you may have tried your hand going thru staffing agencies before, Adecco is different. We are here to help you find the opportunity best suited for you. Your success is our goal!

  • Apply with Adecco

Reference number US_EN_99_025315_11936682