FL /Customer Service Rep 1/46110-1

  • Location
    Pensacola , Florida
  • Category
    Customer Service
  • Job type
    Direct Placement

Position Title: CUSTOMER SERVICE REP

Position Type: Temporary
Duration: 08/04/2017

Responsibilities:
-Call center position.
-Responsible for answering and resolving inbound calls from members and providers.
-Responsible for interfacing with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions.
-Determines status of equipment returns, repairs, replacements, sales orders, delivery schedules, etc.
-May schedule field service repair calls. Handles requests for additional company materials.
-Maintains records of returns, schedule changes, product enhancements or changes, product pricing & resolves return credit problems.
-Works on assignments that are routine in nature where limited judgment is required.
-Normally receives detailed instructions on all work.

Required experience: call center, customer service and healthcare industry experience preferred.

Work schedule: M-F hours of operations 10 am-7:30 pm with 8hr shift