Fraud Analyst II

Adecco is currently assisting a local client in their search to fill an exciting Fraud Analyst II in Kennesaw, GA! Apply now if you meet the qualifications listed below!

POSITION SUMMARY

Fraud Client Service Representatives (FCSRs) go beyond reviewing and analyzing simple account transactions, you will assess the level of risk and make decisions which directly impact the client experience during life events and moments that matter. Anticipate and resolve client concerns with the goal of exceeding each client’s expectations, no matter how large or small the request. Fraud Client Service Reps work in an inbound client service contact center that requires sitting and taking calls for the entire shift, with structured breaks. Being there for our clients is our number one priority. To do that, we need our associates to adhere to their schedules to ensure our clients have every opportunity to connect with a client service professional in their moments that matter. As a Client Service Representative, you can look forward to:

Working in a professional, fast paced environment that requires accuracy, multi-tasking, and clearly communicating resolutions in an efficient manner
Meeting clients in the moments that matter to fully understand the need and fully resolve their situation the first time
Understanding how clients engage with us via technology (online, mobile), financial center and contact center to guide them on ways that we can improve their financial life
Navigating multiple computer applications while interacting with the client
Listening to, understanding, and providing solutions for our client's needs
Displays passion, integrity, commitment and drive to deliver a positive, differentiated service that improves our client’s financial lives
Fully understands how life events can impact a client’s financial situation and is prepared to actively advise solutions and analyze/resolve complex client problems through creative solutions
Is comfortable receiving ongoing performance feedback and coaching
Is comfortable with ongoing change and learning new technology/processes


Resource is required to be on the assignment for the required hours as specified in the job description. Attendance and punctuality are essential components of the position; therefore, unexcused absences and tardiness could result in dismissal.

QUALIFICATIONS

Has 1+ years of customer/client service experience, including experience handling difficult client situations (2+ years preferred)
Fraud/Call center experience preferred
Has at least an intermediate level of proficiency with computers and current technology
Great customer service and multitask
Has a commitment to excellent attendance and proven reliability and can work the agreed upon schedule
Has a dependable team-player attitude with an understanding that calls must be handled immediately, including weekends and holidays
Communicates effectively and confidently with all clients to make their financial lives better
Can engage with clients - begin a conversation, anticipate what questions a client will have, actively share information using plain language, build rapport, and handle objections



Role: Contract
Title: Fraud Analyst II
Location: Kennesaw, GA
Pay: $18/hr
Start: 3/11/19
Duration: 12 months
Shift: Must be able to work ALL shifts listed (Mon, Tues, Fri 10:30am-9pm/Sat 9:30am-8pm OR Tues, Wed, Thur, Fri. 12:30pm-9pm/Sat 11:30am-8:00pm)

How to Apply: Click on “Apply Now” to be considered for this position or any other opportunities with Adecco.

IMPORTANT: This position is being recruited for by Adecco’s National Recruitment Center, not your local Adecco Branch Office. To be considered for this position, you must use the “apply now” button to submit your resume. If you have questions about the position, you may contact the recruiter recruiting for this position listed below. For other opportunities available at Adecco go to www.adeccousa.com.

If you have any questions surrounding the application process, please feel free to reach out to: Lisbeth Vences at lisbeth.vences@adeccona.com. You can also email your most current resume in word format to the email listed.

The Adecco Group is a global leader in HR services. Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world. We offer employment opportunities at any stage in your professional career. Contact us today to discuss available contract and direct hire positions. Adecco Group provides one of the most comprehensive benefits packages in the industry to contract workers to include Holiday, 401(k), Insurance Benefit Plans and Service/Anniversary Bonus opportunities.

Equal Opportunity Employer Minorities/Women/Veterans/Disabled


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