Full-Time Contact Center Representatives 7-9-2018

  • Location
    Winder, Georgia
  • Job type
    Contract/Temp to Hire
  • Salary
    $11.75/Hour

Customer Services Reps Needed! 

 

Adecco is partnering with Chico's FAS with their search for part time and full time customer service associates! All positions are temp with option to go permanent for the right candidate.  The rapid growth of their business has created a wealth of opportunity in their newly expanded call center. These positions are vital to making sure every customer has the most amazing experience.

 

Our next training class in Winder starts Monday July 9th. Your availability, along with more details around shifts and training, will be discussed during the interview process.

 

If you meet the qualifications listed below please Apply Today!

Thank you for your interest in being part of the Adecco team!

 

POSITION OBJECTIVE:

Handle incoming service phone calls using company resources and policies and procedures to completely and accurately manage inquiries. Use technologies, follow processes, and apply training to manage service inquiries according to company standards and in alignment with company values and guiding principles.

 

QUALIFICATIONS:

Customer service experience (retail a plus)

High school diploma or equivalent

Excellent verbal and written communication

Strong computer proficiency in Microsoft Office products

Ability to work flex schedule to meet business needs, including night and weekends

Outstanding interpersonal and relationship building skills

Excellent detail orientation, with the ability to learn and follow policies and procedures correctly

Ability to organize and communicate information clearly

Ability to work independently, adhere to work schedule and manage regular duties with minimal supervision

 

FUNCTIONAL RESPONSIBILITIES:

Meets contact center goals and service level by utilizing service techniques

Identify and handle customer phone inquiries completely and accurately

Resolve customer complaints and problems to the satisfaction of the customer

Use customer service skills to optimize the opportunity of each customer contact

Educate the customer about the products and services

Complete necessary documentations to manage customer complaints, uses and subsequent solutions

Schedule, assign, or act on any required customer follow-up in accordance with Contact Center guidelines

Participate in Contact Center initiatives for increased effectiveness

Maintain accurate customer data including documentation of discussions, issues, customer requests or other relevant information into Contact Center systems as required

Use technology tools as directed and within established guidelines

Maintain confidentiality of the organizations customers and data

Participate in individual and team trainings and meetings to ensure knowledge is up-to-date

Alert management of issues or concerns that require escalation for complete resolution or which may indicate a larger, underlying problem

Other miscellaneous duties assigned

 

For immediate consideration please apply at www.adeccousa.com.

Adecco provides one of the most comprehensive benefits package in the industry to contract workers.

 

Equal Opportunity Employer Minorities/Women/Veterans/Disabled



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Reference number US_EN_99_020431_11921406