Full-time Retailer Call Center Rep. (12:30 PM to 9 PM)

  • Location
    Tempe , Arizona
  • Category
    Call Center & Customer Service - Customer Service
  • Job type

Full-time afternoon-evening Call Center Representatives at $13.00 p/hr. to take inbound calls and assist customers with on-line orders at the second-largest discount store retailer in the U.S. NO Sales involved!

Top Responsibilities:

Efficiently and effectively handle incoming calls, letters and e-mails with high quality and professionalism, while achieving performance and service goals.
Work toward continuous improvement in level of service and work processes. Interact with key business partners and vendors to effectively handle and resolve guest issues in a timely manner.
Appropriately establish relationships with guests by making strong connections and adding unexpected value to each guest experience.
Enhance and deepen guest relationships while driving guest loyalty and sales.
Provide support for internal team members regarding policy/procedures and system functionality.

Must Have Qualifications:

Demonstrate critical thinking skills by identifying unique guest situations and making decisions appropriately.
Facilitate dialog to understand the guest's concerns and present appropriate solutions to retain the relationship
Provide creative resolutions for handling escalated guest issues related to merchandise orders (order status, shipping, payment and billing, cancellations, damage and defective)
Display positive attitude in interactions within their team by contributing to group problem solving and morale.
Make decisions independently when required
Exercise a strong knowledge of on-line resources including but not limited to: Guest Connect, QuickSource, Sterling COM, and IBM Sales Center to assist and resolve guest inquires and issues
Strong passion for delivering a great guest experience with every interaction
Ability to interact with guests, team members and internal business partners with the appropriate branded, friendly, empathetic, and professional style, Proven, excellent communication, negotiation and decision making skills

Shift Options: Sun-Thu, 12:30pm-9pm OR Tue-Sat, 12:30pm-9pm (Two weeks of PAID training)

Do not miss out! For immediate consideration, please apply directly from this posting by clicking on the “Apply with Adecco" or "Apply with Indeed” button and/or text “Customer Ready” at 575.201.3258 or email Brittany.baker@adeccona.com. Resumes are required and should be in Word format and free of spelling and grammatical errors.

IMPORTANT: This position is being recruited for by Adecco's National Recruitment Center, not your local Adecco Branch Office. Remember - to be considered for this position, you must use the “apply now” button to submit your resume. If you have questions about the position, please contact me at any time.

The Adecco Group is a global leader in HR services. Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world. We offer employment opportunities at any stage in your professional career. Contact us today to discuss available contract and direct hire positions. Adecco Group provides one of the most comprehensive benefits packages in the industry to contract workers to include Holiday, 401(k), Insurance Benefit Plans and Service/Anniversary Bonus opportunities.

(Equal Opportunity Employer - Minorities/Women/Veterans/Disabled)

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Reference number US_EN_2_011897_397632