Head Mechanic


Head Mechanic, (Alexandria, VA 22304)

2 Shifts: AM  
1: Monday – Friday 
2: Friday - Tuesday

Pay - $20 Hourly

About the Role

The Head Mechanic (HM) is responsible for maintaining the fleet and managing spare parts inventory. The primary goal of the HM is to minimize e-scooters downtime and ensure that all equipment in the field is safe and enjoyable to use. The HM is responsible understanding, executing and logging all types of diagnostic and repair procedures needed to maintain all electric e-scooters in the fleet, as well as documenting and reporting product component failures to the product development team. The HM is the primary owner of the mechanic space and, as such, is responsible for maintaining a safe, clean and organized workshop. Additionally, the head mechanic is responsible for training and delegation of diagnostic and repair procedures to the and Maintenance Technicians Levels 1 and 2 (MT1 and MT2). The HM reports to the Operations Manager (OM).

What You'll Do

Optimize the safety and function of the e-scooters Fleet

Create and maintain a safe, clean and organized workshop

Manage spare parts inventory

Generate spare parts orders and submit to OM with sufficient lead time to mitigate inventory shortage

Execute and delegate maintenance procedures

Train MT2s and MT1s to properly execute maintenance procedures

Inspect and evaluate e-bikes/scooters for safety, function, and cleanliness

Log all maintenance activity in software through computer or tablet

Oversee MT repair data to identify trends and create processes to maximize efficiency

Navigate operations software

Work under the guidance of the Operations Manager

Adhere to all safety protocol


What You'll Need

2+ years’ experience as a bike/scooter mechanic OR 5+ years as a mechanic in another field

Experience managing, training, and prioritizing work for other mechanics in a warehouse or workshop environment

Ability to assemble, disassemble, and identify different components and tools

Ability to prioritize and follow instructions from management

Mechanical and technical aptitude, ability to creatively and collaboratively solve problems

Basic computer skills and proficiency in Microsoft Office

Comfortable with fast-paced response times for repairs and active warehouse/shop

Excellent time management and organization skills

Ability to lift up to 70 lbs; stoop, bend, and stand for long periods

Strong communication skills, positive attitude

Ability to be both self-directed and work well in a collaborative team environment

Interpersonal skills: maintain confidentiality, keep an open mind, be patient

Bonus Points If

Experience in a high-growth team or startup businesses

Experience in bike maintenance or running a maintenance operation with multiple team members

Experience in inventory management 

Passion about bike share and urban mobility

Equal Opportunity Employer Minorities/Women/Veterans/Disabled

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Reference number US_EN_99_024591_438119