Healthcare Customer Service Rep 1

  • Location
    Louisville, Kentucky
  • Job type
  • Category
    Call Center & Customer Service - Customer Service

POSITION: Customer Service Rep
LOCATION: Louisville, KY 40219
START DATE: 3/12/2018 or ASAP
DURATION: 6/20/2018
Hours 40 hours per week - Work Schedule 8am-5pm, M-F

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Position Summary
Provide product and service information, answer general questions about program and products, and triage incoming calls to appropriate destination. Ensure accurate determinations for program eligibility using program guideline. Document required data based on program design and requirements.

Key Responsibilities
• Process documents based on department guidelines in accordance with standards and performance indicators as defined by contractual requirements
• Receive incoming calls from multiple customers such as physicians and patients, and process requests by providing resolution or triage to the appropriate areas
• Report adverse events and product complaints when needed
• Answer inquiries and process incoming requests received and provide callers with accurate, current information
• Document customer requests and inquiries in call history database and ensure timely closure of all open issues
• Demonstrate ability to communicate clearly in both written and oral format Maintain all patient confidentiality
• Other duties as assigned

• High School Diploma or equivalent is required
• Basic Computer skills
• Previous customer service experience
• Knowledge Medicare/Medicaid is preferred

Work Schedule
One position will work 8:30am-5:00pm (M-F), the other will be 9:00am-5:30pm (M-F). Both positions have potential for OT, which could also include work on Saturdays as needed by the business.

How to Apply: Click on “Apply Now” to be considered for this position or any other opportunities with Adecco.

IMPORTANT: This position is being recruited for by Adecco’s National Recruitment Center, not your local Adecco Branch Office. To be considered for this position, you must use the “apply now” button to submit your resume. If you have questions about the position, you may contact the recruiter recruiting for this position listed above. For other opportunities available at Adecco go to

If you have any questions surrounding the application process, please feel free to reach out to: Melody Meyer at

Questions about this job? You can chat with me Live at

The Adecco Group is a global leader in HR services. Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world. We offer employment opportunities at any stage in your professional career. Contact us today to discuss available contract and direct hire positions. Adecco Group provides one of the most comprehensive benefits packages in the industry to contract workers to include Holiday, 401(k), Insurance Benefit Plans and Service/Anniversary Bonus opportunities.

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Reference number US_EN_2_022862_401919