Help Desk 1

Adecco is currently assisting our local client in the banking financial industry in their search of a Help Desk 1 in Strongsville - OH

Pay rate $17.50
Schedule M-F 8AM-5PM
Job Function: 
The function of the Help Desk to assis customers with support for proprietary software, Microsoft Windows operating system software, computer hardware, computer peripherals and basic computer networking. Customer Support is accomplished primarily by staffing and answering phone calls which involves remote support tools allowing connection into customer computers. Calls are to be handled in a timely fashion and escalated as needed for a suitable resolution. Additional mission related responsibilities will be assigned as required. 
Help Desk: 
• Provide phone support up to 20 calls a day, but not limited to that number 
• Maintain, create and improve knowledge base data for essential business technologies. 
• Take ownership of issues and follow through to completion with minimal, or no, supervision 
• Multitask effectively during extremely busy times and prioritize to achieve the maximum results 
• Physically possess the ability to lift up to 40 pounds 
• Assist with special projects or other department related tasks as assigned 
• Strive for first-call resolution 
• Works well in a team environment 
• A Bachelors Degree in Business, Management Information or Computer Science is preferred; or equivalent work experience 
• Microsoft Certification for Windows 10 Operating System a very strong plus 
• CompTIA A+ and, or, Network+ highly desirable but not required 
• 2-4 years experience using Microsoft Office Suite of products, especially knowledgeable of Outlook, Excel and Word 
• Working knowledge of computers, operating systems and computer networking support 
• Effective analytical abilities and technical skills to isolate problems, fix immediate needs and offer long term solutions based on root cause analysis 
• Excellent organizational skills 
• Experience providing telephone-based customer service 
• Proven ability to handle customers and manage customer calls 
• Open-mindedness when handling customer and uncovering issues 
• Self-awareness to know when to seek assistance regarding a customer issue 
• Superb attention to detail 
• Strong team player but also can work independently 
• Ongoing desire to learn and grow 
• Excellent communicator both written and spoken 
• Ability to work with minimal or no supervision 
• Typing at 30 WPM or 100 CPM or at a reasonable level to record call documentation 
• Steel toed shoes must be worn when engaged around the work-benches. 
• Dress code is business casual. Generally, clothing that is neat and professional is acceptable. Items such as cotton shirts (with collars), sweaters, khaki pants, Capri pants and other such casual slacks are acceptable.

IMPORTANT: This position is being recruited for by Adecco’s National Recruitment Center, not your local Adecco Branch Office. To be considered for this position, you must use the “apply now” button to submit your resume. If you have questions about the position, you may contact the recruiter recruiting for this position listed above. For other opportunities available at Adecco go to

If you have any questions surrounding the application process, please feel free to reach out to Leonor Reyes, Leonor, tel.

The Adecco Group is a global leader in HR services. Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world. We offer employment opportunities at any stage in your professional career. Contact us today to discuss available contract and direct hire positions. Adecco Group provides one of the most comprehensive benefits packages in the industry to contract workers to include Holiday, 401(k) and Insurance Benefit Plans.

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Reference number US_EN_99_022862_538024