Help Desk Analyst I

Adecco is seeking a skilled Help Desk Analyst I for our client in the Gainseville, Tx area. This is a contract position with a great company to gain entry level experience.

Job Summary: Perform basic first-line troubleshooting and support to end-users or assign / escalate for resolution. This includes troubleshooting and resolving issues regarding LAN issues, application issues, server, devices, desktop issues, proprietary applications, mobile devices, and PC support in a Windows environment. This position is responsible for the management and maintenance of purchasing, inventory as well as hardware/software inventory for the department and working with application support technicians to create user manuals. Work with multiple departments and be highly collaborative internally to provide exceptional customer service with a sense of urgency working closely with others to coordinate support.

Experience:  0-2 years

? Has basic skills in an analytical or scientific method or operational process
? Works within clearly defined standard operating procedures and/or scientific methods and adheres to quality guidelines
? Works with close supervision

 

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Reference number US_EN_99_025383_443108