Help Desk Analyst

A global defense company is currently in search of a Help Desk Analyst to support its corporate office in New Brighton, MN. This is a contracted position with the opportunity for permanent hire. Our ideal candidate is someone who is reliable and takes initiative to improve workplace efficiency. If you have experience analyzing and providing timely resolutions for end-user IT issues, apply now for immediate consideration!

Job Summary:

Perform basic first-line troubleshooting and support to end-users or assign / escalate for resolution. This includes troubleshooting and resolving issues regarding LAN issues, application issues, server, devices, desktop issues, proprietary applications, mobile devices, and PC support in a Windows environment. This position is responsible for the management and maintenance of purchasing, inventory as well as hardware/software inventory for the department and working with application support technicians to create user manuals. Work with multiple departments and be highly collaborative internally to provide exceptional customer service with a sense of urgency working closely with others to coordinate support.

Job Duties:

  • Provide first and second tier technical support of information technology systems, production, office staff and visitors
  • Install, maintain and troubleshoot workstations, printers, desktop software and other systems.
  • Build, deploy and support PCs running Windows 7 and business software applications for end users
  • Rollout and manage software updates including, but not limited to, Catia, Autodesk, Windows updates, Java and Flash
  • Log all IT issues and resolutions including the creation and maintenance of clear, readable and accurate technical documentation
  • Train and mentor end users on the proper usage of company computers, internet, intranet and other resources
  • Help maintain procedural documentation and training materials that illustrate to end-users the basic operation of systems and how to avoid virus infections or security issues
  • Sizing and ordering computers for various uses
  • Management of IT stockroom
  • Track, support and license usage
  • Test and research technology to ensure the effective implementation and function of new technologies within the current and future IT infrastructure.

Qualifications:

  • Basic skills in an analytical or scientific method or operational process
  • Ability to work within clearly defined standard operating procedures and/or scientific methods and adhere to quality guidelines
  • Comfortable working with close supervision
  • Experience providing helpdesk and desktop support for laptops and PC's in an enterprise environment
  • Ability to provide timely resolution for all end-user requests and root cause analysis for issues
  • General education in computer systems or related certifications or training
  • Proficient in the use of required operating systems, programs and backup programs/devices

What's In It For You:

  • Pay rate starting at $24 per hour
  • Weekly Pay
  • Clean professional environment with opportunities to network and grow your career.
  • Comprehensive benefits after 1 week – medical, dental, and vision, options available.
  • Generous Bonus Incentives offered for referrals!  For more information, ask a recruiter today!

 

Equal Opportunity Employer Minorities/Women/Veterans/Disabled

 

  • Apply with Adecco

Reference number US_EN_99_025255_479238