Help Desk Associate

  • Location
    Mahwah , New Jersey
  • Category
    Information Technology - Hardware Technician
  • Job type

Adecco is currently assisting a local client in their search to fill an exciting Help Desk Associate, role in Mahwah, NJ! Apply now if you meet the qualifications listed below!

Help Desk Associate – Mahwah, NJ
6 Months+
Monday – Friday 9am – 6pm (This position shift rotates 5 day work week. Possibility of 3 shifts (6:30am – 3:15pm, 2:30pm – 12:15am, 12:30am – 7:15am), which may rotate on a quarterly basis.)
$22.00 / hr.

Specific Duties

Handles more complex problems or malfunctions of systems application, hardware and software

Responsible for day to day operations of Help Desk and some analysis on call volume

Recognize, research, isolate and resolve information systems problems

Coordinate referrals to appropriate technical, professional or service personnel for appropriate services, repairs, training, and follow-up.

Basic understanding of WAN / LAN networks, routing fundamentals and the ability to troubleshoot issues with switches and routers

Ability to monitor and respond to network / server events

Respond to calls from internal users and support teams to assist with events and incidents

Must Have:

High School Diploma or equivalent and 2 years computer hardware experience

Data Communications - Intermediate

TCP/IP - Intermediate

AS/400 - Intermediate

AS/400 Environment - Intermediate

Storage Area Networks - Beginner

MQ - Beginner

LAN Technologies - Intermediate

Windows Operating System - Intermediate

Technical Knowledge of Hardware & Software - Intermediate

HP-UX - Beginner

Microsoft Office - Intermediate

How to Apply: Click on “Apply Now” to be considered for this position or any other opportunities with Adecco.

IMPORTANT: This position is being recruited for by Adecco’s National Recruitment Center, not your local Adecco Branch Office. To be considered for this position, you must use the “apply now” button to submit your resume. If you have questions about the position, you may contact the recruiter recruiting for this position listed above. For other opportunities available at Adecco go to

If you have any questions surrounding the application process, please feel free to reach out to Malisa Castillo at

The Adecco Group is a global leader in HR services. Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world. We offer employment opportunities at any stage in your professional career. Contact us today to discuss available contract and direct hire positions. Adecco Group provides one of the most comprehensive benefits packages in the industry to contract workers to include Holiday, 401(k), Insurance Benefit Plans and Service/Anniversary Bonus opportunities.

Equal Opportunity Employer Minorities/Women/Veterans/Disabled

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Reference number US_EN_2_022862_399117