Help Desk Associate

Adecco is currently assisting a local client in their search to fill a Help Desk job in Santa Ana, CA! Apply now if you meet the qualifications listed below!

Type:            Full time (40 hours / week) contract
Length:        6+ months
Pay:             25.00 / HR 
Shift/Hours:  8A – 5P


Responsibilities for this Help Desk job include, but are not limited to: 
•    Provide timely support by responding to and diagnosing problems for thorough discussion with users
•    Support includes problem recognition, research, isolation, resolution and follow-up steps
•    Interaction with higher level support to identify and correct core problem
•    Simulates or recreates user problems to resolve operating difficulties
•    Thoroughly document a customer’s issue in ServiceNow ticketing system while asking key questions to assess the problem and solution needed
•    Support customer inbound requests through phone, self-service and other channels as developed by Service Desk through utilization of the Knowledge Base & KCS Best Practices
•    Provide accurate and creative solutions to customer problems to ensure quick restoration of customer productivity; if the issue cannot be resolved within a certain timeframe, proper escalation is crucial
•    Assist in maintaining the customer support email by reading, opening and documenting all calls into ServiceFirst tickets while in between calls
•    Must be flexible with work hours depending on volume 
•    Available to do occasional after-hours support weeknights and weekends (Candidate must be available to start the shift between 5:00 AM 8:30 AM) Shift will be assigned after hire

Qualifications for this Help Desk job:
•    High school diploma or GED
•    Two (2) to four (4) years previous experience working in a help desk or service desk environment
•    A+ certification preferred Microsoft, HDI, KCS and/or ITIL certifications a plus
•    Experience in the Title/Escrow industry is preferred
•    Excellent customer service
•    Good communication, problem solving skills and telephone etiquette
•    Ability to follow KCS Best Practices by maintaining, adding to, and using the knowledge base
•    Broad range of software, network, desktop and mainframe knowledge is highly desirable
•    Maintains a high level of technical skill in field of expertise
•    Knowledge of basic Windows System Administration functions
•    The ability to multitask in a high call volume setting is required

Why work for Adecco? 
•    Weekly pay
•    401(k) Plan
•    Skills Training
•    Excellent medical, dental, and vision benefits

IMPORTANT: This Help Desk job is being recruited for by Adecco’s National Recruitment Center, not your local Adecco Branch Office. To be considered for this position, you must use the “Apply with Adecco” button to submit your resume.
 
The Adecco Group is a global leader in HR services.  Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world.  We offer employment opportunities at any stage in your professional career.  Contact us today to discuss available contract and direct hire positions.  Adecco Group provides one of the most comprehensive benefits packages in the industry to contract workers to include Holiday, 401(k), Insurance Benefit Plans 

Equal Opportunity Employer Minorities/Women/Veterans/Disabled
Adecco will consider qualified applicants with arrest and conviction records for employment 
 

  • Apply with Adecco

Reference number US_EN_99_022862_1226254