Help Desk Associate

Adecco is currently assisting a local client in their search to fill a Help Desk role in Tempe, AZ!  Apply now if you meet the qualifications listed below.
 
Responsibilities, Qualifications, & Details:                 
This position is the critical first line of support for our consumer customers.  Support customer inbound incidents and requests through phone, email, and chat via an externally facing secure website to diagnose problems. 
 
Job Duties:

  • Acquire and maintain current knowledge of relevant environments software and support policies in order to provide accurate solutions to customers
  • Assist in the developing and maintaining of a problem resolution knowledgebase
  • Available to work any shift – outside of “normal business hours”, possible weeknights and weekends
  • Document all calls in ServiceNow ticketing program
  • Deskwork / Answering Trouble Tickets via Web or Phone = 100%
 
Required Qualifications:
  • Two-year technical degree or equivalent work related experience required
  • One (1) to three (3) years of experience working as Tier 1 or Tier 2 help desk/service desk Support Associate
  • MS Office
  • Technical problem solving (VPN, Magic, ITIL)
  • Heavy phones, strong computer customer service
  • Demonstrate excellent customer service skills via phone
  • Solid communication, problem solving skills and telephone etiquette
  • Willingness to sit for long periods of time at desk to answer phones/ IM chats, etc
  • Ability to use Service Desk standards and follow guidelines, as well as help other interpret policy
  • Ability to work in a fast paced environment while multi-tasking (Documenting in Service Now while asking questions and talking with customer) with a sense of urgency to resolve tickets in a timely manner
  • Experience with mobile devices is a plus
 
 
Pay Rate:  $20.00hr
Shift Start/End Time:  must be available 5:30am – 8:00pm and flexible to schedule changes based on business need
Length of Assignment:  6 months
 
How to Apply: Click on “Apply with Adecco” to be considered for this position or any other opportunities with Adecco.
 
IMPORTANT: This position is being recruited for by Adecco’s National Recruitment Center, not your local Adecco Branch Office. To be considered for this position, you must use the “Apply with Adecco” button to submit your resume. If you have questions about the position, you may contact the recruiter recruiting for this position listed above. For other opportunities, available at Adecco go to www.adeccousa.com.
 
The Adecco Group is a global leader in HR services.  Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world.  We offer employment opportunities at any stage in your professional career.  Contact us today to discuss available contract and direct hire positions.  Adecco Group provides one of the most comprehensive benefits packages in the industry to contract workers to include Holiday, 401(k), Insurance Benefit Plans
 
Equal Opportunity Employer Minorities/Women/Veterans/Disabled
 
 
 

  • Apply with Adecco

Reference number US_EN_99_028082_492439