Help Desk Support Representative

  • Location
    Duluth , Minnesota
  • Category
    Information Technology - Quality Assurance
  • Job type
    Contract/Temp to Hire

Adecco is assisting an organization in their search for organized Help Desk Client Support Representatives in their busy Help Desk department. This is a temporary with potential for permanent hire opportunity located in Downtown Duluth, MN. The Help Desk Client Support Representative maintains efficient and effective communication with the subscriber base by handling both inbound and outbound phone calls and email correspondence. Client Support team members continually educate customers regarding compliance processes, troubleshooting techniques, how to leverage the digital tools we provide by conducting educational webinars. In addition to customer education, the Client Support team members are responsible for creating, fulfilling and maintaining company products, such as, websites, domain names, sponsored ads, digital advertising and social media. Do you meet the qualifications listed below? Apply Now!

Responsibilities of a Help Desk Client Support Representative:

  • -Call Handling-Inbound calls and Outbound calls for Collections and Product/ Sales Support; Operator duties

  • -Log call notes in CRM, Goldmine/Access

  • -Customer Relationship Management; Maintain client relationships by focusing on customer satisfaction and retention

  • -Educate clients on product and program enhancements

  • -Compliance monitoring and management

  • -Create Corporate Client reports as needed

  • -Maintain and track communication with clients

  • - Liaison to other teams and/or resources

  • -Flexibility in work schedule is a necessity

  • -Facilitate information flow to all relevant parties

  • -Support Client Relationship Manager and Client Services Manager as needed

  • -Complete additional projects as assigned

  • -Ongoing knowledge base of Compliance guidelines

  • -Ongoing product support

  • - Editor/tool knowledge base and support

  • -Guide customers through Corporate Client Intranets, policies and procedures

  • -Troubleshooting/Case Management; Researching previous and current account activity to resolve issues or answer questions

  • -Entering issues for Development to further investigate

  • -Close case and follow up with customer on resolution

  • -Website Creation and Maintenance; Build a variety of new websites as new sales are confirmed

  • -Review and process product update requests

  • -Review and update html coding on a variety of site types

  • -Monitor adherence to Compliance guidelines

  • -Send follow up emails to clients to confirm completion of task

  • Qualifications:

  • -At least one-year customer service experience

  • -Excellent written and verbal communication skills

  • -Customer service skills and ability to work well within a team setting

  • -Proven Microsoft Word and Excel skills

  • -Sales and/or collection experience in preferred

  • Compensation is $16 per hour. Hours of operation are between 8:00 AM and 7:00 PM, shifts vary.

    Adecco provides one of the most comprehensive benefits packages in the industry to contract workers.

    Click on Apply Now to be considered for this Help Desk Client Support Representative job in Downtown Duluth, MN or you can visit our website to search for other opportunities that are currently available.

    Equal Opportunity Employer Minorities/Women/Veterans/Disabled

    • Apply with Adecco

    Reference number US_EN_1_020956_11709119