Help Desk Support Representative

New

Adecco is assisting an organization in their search for an organized Associate Client Support Representative. This is a temporary with potential for permanent hire opportunity located in Downtown Duluth, MN. The Client Support Representative maintains efficient and effective communication with the subscriber base by handling both inbound and outbound phone calls and email correspondence. Client Support team members continually educate customers regarding compliance processes, troubleshooting techniques, how to leverage the digital tools we provide. Do you meet the qualifications listed below? Apply Now!




Responsibilities of an Associate Client Support Representative:


  • -Call Handling-Inbound calls-High call volume (50-100 calls per day)

  • -Outbound calls - Product support and customer education

  • -Efficiently log call notes

  • -Accurately process inbound and outbound email communications

  • -Integrate into the call queue shift rotation schedule

  • -Customer Relationship Management-Maintain client relationships focused on customer satisfaction and retention

  • -Educate clients on product and program enhancements

  • -Maintain and track communication with clients

  • -Facilitate information flow to all relevant parties

  • -Flexibility in work schedule is a necessity

  • -Complete additional projects as assigned

  • -Customer Education-Ongoing product support

  • -Editor/tool knowledge base to support 1-2 enterprise clients

  • -Participate in educational webinars

  • -Guide customers through Corporate Client Intranets, policies and procedures

  • -Troubleshooting/Case Management-Research previous and current account activity to resolve issues or answer questions

  • -Entering issues for Development to further investigate

  • -Close case and follow up with customer on resolution



  • Qualifications:


  • -Functional/technical skills

  • -Attention to detail under tight deadlines

  • -Strong written and verbal communication skills

  • -Proven Microsoft Word and Excel skills

  • -Comfort with online marketing solutions



  • Preferred Qualifications:


  • -Bachelor's degree or equivalent experience preferred

  • -A minimum of two years of customer service experience



  • Requirements:


  • -Ability to sit for long periods of time

  • -Ability to maintain professional verbal conversations under high call volume

  • -Ability to enter data while maintaining customer communication



  • Compensation is $16 per hour. Hours of operation are between 8:00 AM and 7:00 PM, shifts vary.


    Adecco provides one of the most comprehensive benefits packages in the industry to contract workers.


    Click on Apply Now to be considered for this Associate Client Support Representative job in Downtown Duluth, MN or you can visit our website www.adeccousa.com to search for other opportunities that are currently available.


    Equal Opportunity Employer Minorities/Women/Veterans/Disabled


     

    • Apply with Adecco

    Reference number US_EN_99_020956_437016