Help Desk Support / Tier 1

Adecco is currently assisting a local client in their search to fill a Help Desk Support / Tier 1 job

 

Type: Full-Time; Contract

Start Date:  Within two weeks

Location:  Rochester, NY

Length: Long Term / Several Months

Pay: $13.50 / HR

Hours: Shift will fall between 8am to 10pm working one weekend day.

 

Responsibilities for job include, Help Desk Support / Tier 1 but are not limited to:   

  • Answers, evaluates, and prioritizes incoming telephone, voice mail, e-mail, and in-person requests
  • Provide aid to users experiencing problems with hardware, software, networking, and other computer-related technologies
  • Collect information about problem and leads user through diagnostic procedures to determine source of error
  • Keep records of all conversations in our call center database in a comprehensible way
  • Handles problem recognition, research, isolation, resolution and follow-up for routine user problems, referring more complex problems

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    Qualifications for this Help Desk Support / Tier 1 job:

  • Web CT and Blackboard Application knowledge
  • Excellent Customer Service Focus
  • Excellent Communication Skills
  • Trouble-shooting skills
  • Microsoft Operating Systems and Applications, Hardware/Software support experience
  • Previous Help Desk/Call Center experience
  • Experience working at a university or college in a technical capacity a big plus!
     
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    Why work for Adecco?

  • Weekly pay
  • 401(k) Plan
  • Skills Training
  • Excellent medical, dental, and vision benefits
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    IMPORTANT: This Help Desk Support / Tier 1 job is being recruited for by Adecco’s National Recruitment Center, not your local Adecco Branch Office. To be considered for this position, you must use the “Apply with Adecco” button to submit your resume.

     

    The Adecco Group is a global leader in HR services.  Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world.  We offer employment opportunities at any stage in your professional career.  Contact us today to discuss available contract and direct hire positions.  Adecco Group provides one of the most comprehensive benefits packages in the industry to contract workers to include Holiday, 401(k), Insurance Benefit Plans

     

    Equal Opportunity Employer/Veterans/Disabled

    To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit http://www.adeccousa.com/candidate-privacy/. The Company will consider qualified applicants with arrest and conviction records.

     

     



    Equal Opportunity Employer/Veterans/Disabled

    To read our Candidate Privacy Information Statement, which explains how we will use your information, please

    The Company will consider qualified applicants with arrest and conviction records

    • Apply with Adecco

    Reference number US_EN_99_028082_1345359