Help Desk Technician

Adecco is currently assisting a local client in their search to fill a Help Desk Technician role in Rochester, NY! Apply now if you meet the qualifications listed below.

Responsibilities, Qualifications, & Details:

Job Duties:

Answers, evaluates, and prioritizes incoming telephone, voice mail, e-mail, and in-person requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies, as well as Course Management Software
Interviews user to collect information about problem and leads user through diagnostic procedures to determine source of error
Handle problem recognition, research, isolation, resolution and follow-up for routine user problems, referring more complex problems to Tier 2, Tier 3, supervisor or other technical staff
Logs and tracks calls using problem management software (SNOW) and maintains history records and related problem documentation
Prepares standard statistical reports, such as help desk incident reports

Required Qualifications:

High school diploma or GED
Excellent Customer Service Focus
Excellent Communication Skills
Trouble-shooting skills
Microsoft Operating Systems and Applications
Hardware/Software support experience
Previous Help Desk/Call Center experience
Experience at institutions of Higher Education, Web CT and Blackboard Application knowledge

NOTE: All candidates must pass a typing test with a score of 35wpm or higher AND a Help Desk Technician test with a 90% score or higher

Pay Rate: $12.50hr
Shift Start/End Time: 5 days per week; 30hr total (Saturday through Sunday shifts)
Length of Assignment: 8 months

How to Apply: Click on “Apply with Adecco” to be considered for this position or any other opportunities with Adecco.

IMPORTANT: This position is being recruited for by Adecco’s National Recruitment Center, not your local Adecco Branch Office. To be considered for this position, you must use the “Apply with Adecco” button to submit your resume. If you have questions about the position, you may contact the recruiter recruiting for this position listed above. For other opportunities, available at Adecco go to

The Adecco Group is a global leader in HR services. Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world. We offer employment opportunities at any stage in your professional career. Contact us today to discuss available contract and direct hire positions. Adecco Group provides one of the most comprehensive benefits packages in the industry to contract workers to include Holiday, 401(k), Insurance Benefit Plans

Equal Opportunity Employer Minorities/Women/Veterans/Disabled

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Reference number US_EN_2_022862_410802