Helpdesk

 

Adecco is currently assisting a local client in their search to fill a Helpdesk opening in Smithfield, RI. Apply now if you meet the qualifications listed below!

 

POSITION: Helpdesk

LOCATION: Smithfield, RI

HOURS: 9am-5:30pm Monday-Friday with a weekend shift

Training is 8am-5pm M-F

 

DURATION: ASAP – January 4th 2020 (possibly longer and possible perm offer)

PAY: $11.00/hr.

 

Job Description:

  • Responsible for resolving customer inquiries by using the tools provided to services the customer quickly, efficiently and thoroughly.
  • Prompt response to questions from employees by troubleshooting, diagnosing, resolving problems and overall store support and installations.
  • Document problems accurately and succinctly in the appropriate support tools provided.
  • Maintain knowledge with accurate and up to date information relating to current policies, procedures and troubleshooting techniques.

 

Skills/Qualifications:

  • A minimum of 6 months related work experience required, ideally in a call center, technical or customer service related role
  • 1 to 2 years experience working in a service oriented call center, preferred
  • Associate or Technical degree preferred, High School Diploma or GED required
  • Must demonstrate analytical, problem solving and interpersonal skills
  • Must have excellent Customer Service skills
  • Must have competent PC skills, Particularly in Excel and Access
  • Must have excellent verbal and listening communication skills Must have excellent writing skills
  • Able to work in a flexible 24/7 work environment, preferred

 

How to Apply: Click on “Apply Now” to be considered for this position or any other opportunities with Adecco.

 

If you have any questions surrounding the application process, please feel free to reach out to: Amanda Shoemaker at Amanda.shoemaker@adeccona.com.

 

IMPORTANT: This position is being recruited for by Adecco’s National Recruitment Center, not your local Adecco Branch Office. To be considered for this position, you must use the “apply now” button to submit your resume. If you have questions about the position, you may contact the recruiter recruiting for this position listed above. For other opportunities available at Adecco go to www.adeccousa.com.

 

The Adecco Group is a global leader in HR services. Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world. We offer employment opportunities at any stage in your professional career. Contact us today to discuss available contract and direct hire positions. Adecco Group provides one of the most comprehensive benefits packages in the industry to contract workers to include Holiday, 401(k), and Insurance Benefit Plans.

 

Equal Opportunity Employer Minorities/Women/Veterans/Disabled

 

 

 

  • Apply with Adecco

Reference number US_EN_99_022862_572614