Home Retention Specialist - Collections

  • Location
    Greensboro , North Carolina
  • Category
    Office, Clerical & Administrative - Collections
  • Job type
    Contract/Temporary

Adecco Group, a world leader with the recruitment of office professionals is currently recruiting for a long term Home Retention Specialist/Collection Specialist in Greensboro, NC with our client, a leader in the financial industry.

Training Hours: M - F 8am – 5pm
Shift Hours: Monday - Thursday 12 - 9pm and Saturday 8am-3pm

The Home Retention Specialist, Collector I position works in the loan servicing line of business assisting customers experiencing financial difficulties with their delinquent home loans. The primary responsibilities for this position include resolving late stage delinquencies on home loans through both inbound and outbound collections calls. Collectors work with customers to help them understand their mortgage terms, review delinquency patterns and negotiate payment arrangements. In addition, associates in this role will work to bring customer accounts to current status by offering different options including repayment or workout plans.

This is a position in a high volume call center environment. Collectors average 80+ inbound and/or outbound calls per day using an auto dialer telephone system. Collectors also work within a structured team setting. Associates are expected to work their scheduled shifts and adhere to our attendance guidelines in order to ensure that we can provide excellent service to our customers. Monthly incentive opportunities are available based on performance towards set monthly goals. Collectors are also responsible for discussing personal financial information, negotiating payment terms and will be required to navigate through multiple computer applications to provide the best solution for our customers.


REQUIRED MUST HAVE SKILLS:
2+ years of Customer Service experience : Banking, Mortgage, Collections
Excellent oral and written communication skills
• Strong negotiation skills
• Excellent organizational skills
• Ability to multi-task
• Must be able to work in teams
• Self-motivated and results-oriented

How to Apply:
To be considered for this position, you must use the "apply now" button to submit your resume. If you have questions about the position please contact Viorelia Catan at viorelia.catan@adeccona.com.

Important information: This position is being recruited for by Adecco’s National Recruitment Center, not your local Adecco Branch Office. To be considered for this position, you must use the “apply now” button to submit your resume.

The Adecco Group is a Fortune Global 500 company and the global leader in HR services. Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world.

We offer employment opportunities at any stage in your professional career. Contact us today to discuss available contract and direct hire positions.


  • Apply with Adecco

Reference number US_EN_2_022862_398016