HR Coordinator

Adecco is currently assisting a local client in their search to fill an exciting HR Coordinator role in Charlotte, NC! Apply now if you meet the qualifications listed below!

Responsibilities, Qualifications, & Details:

Administer LOA’s, Short-term Disability (SD), Long-term Disability (LTD), Workers Compensation (WC) and other leaves in accordance with Federal and State laws, and Company policies.
Respond to employee requests for leave forms (i.e., TDI, FMLA, HFLL, etc.).
Receive, review, approve/deny and/or process the appropriate forms for submission or filing.
Inform appropriate individuals (i.e., Supervisor, Manager, and HR) of employee’s status.
Calculate sick supplement, if applicable, and notify Supervisor of appropriate timecard coding. Maintain tracking log of all FMLA, HFLL and TDI claims which is utilized by the Hawaii HR team.
Other duties may include:
Provide excellent customer responsiveness to calls/communications received from Human Resources (HR), HR Center of Excellence (COE) staff and employees.
Demonstrate the highest degree of accuracy, courtesy and professionalism to resolve customer issues with one call resolution.
Subjects include but not limited to: Leave of Absence, STD, LTD, ADA, WC, various state leave of absence policies, Benefits Plan options, Benefits eligibility, Enrollment, Onboarding administration including background checks, LOA intake processing, document tracking & retention, LOA approval/denial processing, and routine HR questions.
Update the case management system with call/transaction specific information and supporting documentation.
Achieve and maintain expertise to navigate and accurately record information with several business systems/applications including HR data (PeopleSoft), applicant tracking system (BrassRing), and vendor websites.
Apply knowledge of HR programs, policies, Benefit plans, to quickly resolve customer issues or concerns. Responsible for escalation of issues in a timely manner to ensure an effective end user experience while remaining engaged in resolving the issue.
Manage time effectively to ensure ESC meets required service levels for customer satisfaction results and adheres to Service Level Agreements.

Must Have:

Ability to read, write, speak and understand English at a very high level.
Must be articulate with excellent verbal, written, and interpersonal communication skills.
Ability to work independently, and able to organize and prioritize work duties and to handle multiple tasks simultaneously.
Ability to work a flexible schedule.
This position will be scheduled to work 11am – 8pm.
Ability to problem solve in a high-volume production oriented environment.
Proficient in Microsoft Office programs including Outlook, Excel and Word.
Comfortable navigating and working in various web based vendor portals.
Excellent math aptitude, analytical skills, and/or accounting skills required.
High level of analytical and process skills, problem resolution skills.
Ability to maintain confidentiality. Must have functional knowledge of PeopleSoft, version 9.1 preferred.
Must have functional knowledge of Kronos timekeeping system.
In depth knowledge of FMLA, STD, LTD, ADA, HFLL, TDI, Federal and State laws, LOA intake processing, document tracking & retention, and all other leave processing.
Prior experience in interpreting/explaining policies and procedures highly desired.
Regular attendance is required

How to Apply: Click on “Apply Now” to be considered for this position or any other opportunities with Adecco.

IMPORTANT: This position is being recruited for by Adecco’s National Recruitment Center, not your local Adecco Branch Office. To be considered for this position, you must use the “apply now” button to submit your resume. If you have questions about the position, you may contact the recruiter recruiting for this position listed above. For other opportunities available at Adecco go to

If you have any questions surrounding the application process, please feel free to reach out to:

The Adecco Group is a global leader in HR services. Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world. We offer employment opportunities at any stage in your professional career. Contact us today to discuss available contract and direct hire positions. Adecco Group provides one of the most comprehensive benefits packages in the industry to contract workers to include Holiday, 401(k), Insurance Benefit Plans and Service/Anniversary Bonus opportunities.

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