HR Coordinator

Position Details

Position: HR Coordinator

Location: Charlotte, NC 28217

Duration: 6 Months

Compensation: $18.00 /hour

 

Purpose/Overall Objective:

 

The purpose of this position is to provide customer support for calls/communications received during daily Employee Service Center operations. This position is required to process employee requests and associated transactions while maintaining Service Level Agreements by applying customer service satisfaction techniques with the efficient, timely and accurate use of resources.

 

Job Requirements:

 

  • Associates Degree in Business Administration, Human Resources, related field or equivalent previous work experience with prior customer service experience required.
  • Minimum 2 years of proven HR experience or Customer Service Call Center experience.
  • Ability to work a flexible schedule which includes unique hours of a call center operation. Our current hours of operation are from 8:00 AM ET – 8:00 PM ET, Monday – Friday.
  • Ability to problem solve in a high-volume production-oriented environment.
  • High level of analytical, process skills and problem resolution skills.
  • Clear and effective verbal and written communication skills.
  • Ability to maintain confidentiality.
  • Must possess strong customer service orientation and be extremely responsive to avoid hindering the onboarding process.
  • Must possess high degrees of attention to detail, logical thinking, and organizational skills.
  • Must have exceptionally good follow-up on outstanding or pending matters.
  • Excellent analytical and investigative skills and strong written and oral communication skills are a must.
  • Past experience working with multi-state shared services organization is desired.
  • Demonstrated proficiency in Microsoft Word, Excel and PowerPoint. concerns.
  • Responsible for escalation of issues in a timely manner to ensure an effective end user experience while remaining engaged in resolving the issue.
  • Manages time effectively to ensure Employee Services Center meets required service levels for customer satisfaction results and adheres to Service Level Agreements.

 

 

Key Responsibilities:

 

  • Provides excellent customer responsiveness to calls/communications received from Human Resources (HR), HR Center of Excellence (COE) staff and employees
  • Demonstrates the highest degree of accuracy, courtesy and professionalism to resolve customer issues with one call resolution; subjects include but not limited to: Leave of Absence, Workers Compensation, Benefits Plan options, Benefits eligibility, Enrollment, Onboarding administration including background checks, and routine HR questions
  • Updates the case management system with call/transaction specific information and supporting documentation
  • Achieves and maintains expertise to navigate and accurately record information with several business systems/applications including HR data (PeopleSoft), applicant tracking system (BrassRing), case management tracking (HR Helpdesk), vendor websites
  • Applies knowledge of HR programs, policies, Benefit plans, to quickly resolve customer issues or concerns
  • Responsible for escalation of issues in a timely manner to ensure an effective end user experience while remaining engaged in resolving the issue
  • Manages time effectively to ensure Employee Services Center meets required service levels for customer satisfaction results and adheres to Service Level Agreements

 

Equal Opportunity Employer Minorities/Women/Veterans/Disabled

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Reference number US_EN_99_022862_455065