HR Customer Care Specialist

  • Location
    Boca Raton , Florida
  • Category
    Education, Human Resources, Training - Payroll / Benefits
  • Job type

Adecco is currently assisting a partnering client in their search to fill a HR Customer Service Specialist role in Boca Raton, Florida! Apply now if you meet the qualifications listed below!

POSITION: HR Customer Service Specialist
LOCATION: Boca Raton, Florida
HOURS: 1st shift M- F
DURATION: 5 month (contract)

Key Responsibilities:

Reporting to the Manager, HR Shared Services Contact Center, the HR Customer Care Specialist serves as the first point of contact for all inbound inquiries received by telephone, electronically and in writing pertaining to HR policy and procedure, benefits, employee records, compensation, employee relations, talent management, recruiting, compensation, HRIS and payroll.
As a HR Customer Care Specialist, the individual is responsible for handling a range of complex service interaction that require one to quickly assess, clarify and analyze the situation, in a manner that reduces customer effort and promotes a positive customer experience. Based on accurate analysis of a query, the individual must provide a clear, accurate, and authoritative response.
Under limited supervision, the HR Customer Care Specialist handles moderate to complex Human Resources interactions with applicants, employees, managers and members of the HR team. The HR Customer Care Specialist position is a training ground for advancement into other HR positions.

Preferred-Bi-lingual Spanish/English
Responds to queries regarding HR policy and procedures, benefits, employee records, compensation, employee relations, talent management, recruiting, compensation, HRIS and payroll. These responses will be provided orally and/or in writing in a professional, accurate and timely manner.
Exercises independent judgment in the interpretation of inquiries and/or determining root cause of an issue, and provides appropriate direction or guidance.
Demonstrates concern and empathy in all customer interactions, while maintaining a positive and profession demeanor at all times, even under pressure.
Clearly and concisely documents every interaction with a customer.
Acquires and maintains an understanding of processes, procedures and systems used for contact center support.
Owns final resolution of every issue opened, whether through direct customer interaction or by tracking and completing documentation when a case is resolved through escalation to a HR center of excellence, HR business partner or another business area.
Identifies and proposes changes and enhancements to procedures and documentation to limit the need for future escalation or to assume additional activities in the HR Shared Services Contact Center.
Participates in the process design, knowledgebase documentation and implementation for new processes and procedures assumed by the HR Shared Services Contact Center.

Bachelor's Degree or equivalent experience
Minimum 1 year experience in Human Resources or training and demonstrated customer service experience.
General HR Knowledge
Strong problem-solving skills, including root cause analysis
Strong interpersonal, verbal, and written communication skills
Demonstrated ability to provide superior customer service
Ability to multitask and successfully operate in a fast-paced work environment
Ability to follow-through on and successfully execute tasks while adhering to specified quality standards
Propensity to learn internal systems, applications, processes, and workflow

***Applicants must be currently authorized to work in the United States on a full-time basis. This employer will not sponsor applicants with the following work visas: H1B, H2B, E3, TN1***
IMPORTANT: This position is being recruited for by Adecco’s National Recruitment Center, not your local Adecco Branch Office. To be considered for this position, you must use the “apply now” button to submit your resume for review. For other opportunities available at Adecco go to
How to Apply: Click on “Apply Now” to be considered for this position or any other opportunities with Adecco.
RECRUITER: Once candidates have applied, resumes will be screened for review. I will reach out to you if are chosen for the next step in the application process. If you have any questions please feel free to reach out to:
Arielle Thurston Contact - Email: (preferred)

The Adecco Group is a global leader in HR services. Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world. We offer employment opportunities at any stage in your professional career. Contact us today to discuss available contract and direct hire positions. Adecco Group provides one of the most comprehensive benefits packages in the industry to contract workers to include Holiday, 401(k), Insurance Benefit Plans and Service/Anniversary Bonus opportunities.

Equal Opportunity Employer Minorities/Women/Veterans/Disabled

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Reference number US_EN_2_022862_398580