HR Service Delivery Representative

  • Location
    Atlanta , Georgia
  • Category
    Education, Human Resources, Training - Payroll / Benefits
  • Job type

Adecco is currently assisting a local client in their search for an outstanding HR Service Delivery Representative role in Atlanta, GA! Apply now if you meet the qualifications listed below!

General Position Summary:
The HR Service Center Rep – is a position within HR Service Delivery with primary responsibility for serving as the first point (Tier 1) of contact for resolving customer’s issues and problems by interpreting human resource and benefits policies and procedures. HR Customer Service Delivery reps are expected to develop and demonstrate core HR generalist capabilities, customer service skills, and the ability to communicate (verbal and written) to internal and external customers.

Essential Responsibilities:
• Handles employees, retirees, disabled, cobra participants, and vendors inquiries over the phone or through case management system
• Ability to comprehend and communicate (verbally and written) HR and Benefit plan policies and procedures. This would include the understanding of the legal regulations governing the plans and policies.
• Must have good interpersonal skills to deal effectively with people internally and externally
• Ability to understand process and identify areas for improvement
• Handle other job related duties at assigned
• Processing of requested Workday transactions (job and data changes, family status events, etc.)
• Train and walk employees through how to execute core HR processes in Workday

Position Requirements
• Performing independent judgment with generally defined procedures and proactive to determine appropriate action
• Knowledge of HR and Benefits plans and policies (min of 2 years of HR experience)
• Responsible for communicating accurate information regarding plans and procedures
• Responsible for maintaining confidentiality of all matters and information
• Ability to prioritize multiple tasks and function to meet deadlines

How to Apply: Click on “Apply Now” to be considered for this position or any other opportunities with Adecco.

IMPORTANT: This position is being recruited for by Adecco’s National Recruitment Center, not your local Adecco Branch Office. To be considered for this position, you must use the “apply now” button to submit your resume. If you have questions about the position, you may contact the recruiter recruiting for this position listed above. For other opportunities available at Adecco go to

If you have any questions surrounding the application process, please feel free to reach out to: Matthew Greene at

The Adecco Group is a global leader in HR services. Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world. We offer employment opportunities at any stage in your professional career. Contact us today to discuss available contract and direct hire positions. Adecco Group provides one of the most comprehensive benefits packages in the industry to contract workers to include Holiday, 401(k), Insurance Benefit Plans and Service/Anniversary Bonus opportunities.

Equal Opportunity Employer Minorities/Women/Veterans/Disabled

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Reference number US_EN_2_022862_397278