Idemia

New

Enrollment Agent I

  • Provide superior customer service to internal and external customers
  • Perform basic maintenance and troubleshoot issues with fingerprinting and retail equipment, including computer hardware and software
  • Obtain successful customer fingerprint images and capture biometric information to meet or exceed program standards
  • Verify customer identity and scan required documents into database system
  • Successfully complete required biometric and data capture processes and paperwork on each customer
  • Identify win-win opportunities to provide more products and services to customers
  • Create opportunities to add value for customers through the upselling of retail products and services (if applicable)
  • Perform at or above Enrollment Agent performance benchmarks. Adhere to all company and departmental employment policies regarding security and confidentiality
  • Adhere to all company and departmental policies relating to Enrollment Center standards, including adherence to signage, branding, and employee attire policies
  • Performs Enrollment Center Sustainment responsibilities on a daily basis
  • Perform administrative duties such as time keeping, shift schedules, daily activity reports, card inventory, equipment inventory, and requisitioning supplies
  • Represents the company and the program(s) that are supported in a professional and customer oriented manner
  • Support Customer Service Registration and Reservation activities, as necessary

  • Apply with Adecco

Reference number US_EN_99_021796_361061