Implementation Processing Specialist

  • Location
    Lewiston, Maine
  • Job type
    Contract/Temp to Hire
  • Category
    Office, Clerical & Administrative

Our Customer in Lewiston, ME is seeking a Full-time Implementation Processing Specialist. The IP Specialist will be responsible for customizing and onboarding customer requirements for outsourcing deposit and/or remittance processing. Installs parameters on WFS outsourcing applications per documented guidelines; trains customer on operating procedures; provides product and service information to customer. Coordinates hand-off of new customers to the Customer Care department Works with WFS support team to resolve product and service issues and communicate project status to customer.

 

Accountabilities:

- Prepares system by customizing base software application and entering customer specific data according to acceptance criteria specifications. Confirms system operation by conducting tests, modifying custom setup, and monitoring output

- Works within the Outsourcing Operations implementation team to configure products to meet customer expectations

- Tests systems prior to delivery to ensure a quality product

- Researches and diagnoses problems

- Works with project manager to help maintain project schedule and assist in resolving problems

- Installs customer parameter and branding requirements and tests functionality

- Reviews live data for supporting customer production issues

- Conducts user training sessions and provides procedural guides to customer

- Documents and communicates the status and related issues of the installation to Project Manager, sales, customer and other team members

- Maintains customer confidence and protects operations by keeping information confidential

- Recommends work standards by studying operational requirements and methods; identifying improvements; communicating suggestions to customers or team members

- Provides feedback to improve processes and procedures

- Escalate problems/issues according to departmental policy

- Learn and understand item/image processing/ operations/ teller functions/ overall deposit and/or remittance procedures

- Assist Customer Care with customer calls as needed

 

Required:

- Associates in IT, Computer Science, Business Administration, or related field

- 1-3 years of related experience

 

Preferred:

- One year of work experience in banking and/or remittance processing

- Experience working with Windows based Operating Systems/Networks

 

Pre-Employment Screening: Drug screen and background check required

 

Adecco provides one of the most comprehensive benefit packages in the industry to Contract employees. Click Apply Now to be considered for the role or text 857-293-9211 and a Recruiter will contact you shortly.



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Reference number US_EN_99_020052_11913825