Implementation Technician


Responsible for the testing and integration of new Westell monitoring devices, Westell modem upgrades, Direct Connect equipped Lighting Systems, and all related documentation within the TOM and Siterra databases. This position reports to the Manager, Customer Service.

Responsibilities & Duties:

  • Locating sites in TOM database
  • Opening, updating, and closing trouble tickets in the TOM database as per procedure
  • Programming Westell devices via Putty utility
  • Programing FTS 370 series system through Web GUI.
  • Alarm testing and verification through Optima
  • Troubleshooting communication issues
    • Westell to Optima
    • Direct connect to Optima
    • Lighting system to Monitoring device
  • Completion of Sierra Milestones
  • Other duties as required


Knowledge, Skills, & Abilities:


  • Advanced Microsoft Word and Excel skills
  • Very detail oriented and organized
  • Experience with Optima, Siterra, and Putty programming utility
  • Expert level of verbal and written communication skills
  • Ability to maintain even temperament under pressure
  • Ability to work independently while remaining committed to the team’s success
  • Conscientiousness, including an ability and willingness to follow through to completion
  • Possesses a positive attitude towards customers and co-workers, treating customers and co-workers with respect.

  • Apply with Adecco

Reference number US_EN_99_020128_588248