Inbound Call Center Representative

Adecco is currently recruiting TEN Call Center Representatives for a local financial institution for first shift or mid-shift hours. 

If you love talking to customers, have good work history, and are interested in starting a career at a top notch local employer then we need you!

Job Description:
• Under minimal supervision, responds to complex customer needs, via telephone or e-mail, focusing on answering customer inquiries, solving non-routine problems, and promoting products and services.
• Exhausting all efforts, performs research and resolves problems of a non-routine nature requiring deviation from standard procedures.
• Processes and/or accurately confirms customer information and captures customer inquiry for tracking, information gathering, and troubleshooting.
• Maintains customer confidentiality

Perks: Direct Deposit, weekly pay, GREAT atmosphere, opportunity for advancement.

Cons: Attendance is CRITICAL.

Start Date: February 18th
Duration: 90 days to hire
Schedule: 8am - 5pm Monday - Friday for the first 9 weeks, then will transition to 11:30am to 8:00pm M-F
Pay: $15 per hour
Location: Grand Rapids (and busline friendly!)

• Requires high school diploma or equivalent
• NO MORE Than 3 Jobs in the last 3 Years
• 3 to 5 years of customer service, retail, food service or call center experience
• Requires advanced call center/customer service skills and verbal and written communication skills including the ability to articulate and explain information clearly.
• Requires good problem-solving skills and advanced computer skills


Equal Opportunity Employer Minorities/Women/Veterans/Disabled

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  • Apply with Adecco

Reference number US_EN_99_025805_422326