Inbound Customer Service Outbound Collector

Excellent Temp to Hire Opportunity for experienced Customer Service representative

Location: Ankeny Iowa M-F 10:30 am - 7 pm  $15.00 - $16.00 must live local this is not remote. 

  • Answer inbound phone calls from internal and external customers
  • Process customers' payments
  • Make credit release decisions following procedures
  • Refer customer disputes to field personnel for final resolution
  • Make payment arrangements on delinquent accounts
  • Escalate customer disputes and collections situations as necessary
  • Assist team in meeting inbound service level standard
  • Responsible for the investigation and analysis of credit information while working within established guidelines
  • Contact customers regarding delinquent payments and assists in the collection of past due accounts
  • For Outbound Collections:

  • Credit limit assessments
  • Participate and/or lead monthly conference calls with Field staff (Territory Managers, General Sales Managers, Order to Cash Champions, etc)
  • Meet monthly goals set at beginning of quarter (reduce DSO, reduce over 30/60/90 buckets, etc)
  • Work set # of accounts each day and note all efforts
  • What's in this for you?

    * Pay rates starting at (Pay Rate), plus overtime as needed!

    * Weekly Pay – you receive a paycheck every week

    ** Comprehensive benefits after 1 week – medical, dental, vision, options available

    * Click on “Apply Now” to be considered for this Opportunity.

    Equal Opportunity Employer Minorities/Women/Veterans/Disabled

    The Company will consider for employment qualified applicants with arrest and conviction records

     



    Equal Opportunity Employer/Veterans/Disabled

    To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adeccousa.com/candidate-privacy

    The Company will consider qualified applicants with arrest and conviction records

    • Apply with Adecco

    Reference number US_EN_99_027401_1746138