Inbound Customer Service Rep

Adecco is currently assisting a local client in their search to fill an Inbound Customer Service job in Downers Grove, IL! Apply now if you meet the qualifications listed below!

Type:                      Fulltime (40 hours / week) contract

Length:                  5+ months

Pay:                        $18.00/hr      

Shift Start/End Time: 8 Hour shifts between 7:00AM to 7:00PM CST
10 Additional staff required for seasonality for Specialty Mediation Guidance Program provider facing Telephonic Inbound customer service work. Opening cases generated from inbound calls, answering questions about requirements and/or entering cases into the MBMNow portal.

Specific Duties:
1. Accurate and Timely data entry
2. Answering inbound provider calls
3. Providing excellent customer service
4. Making outbound calls to providers
5. Work closely with administrative/clinical partners

Must have qualifications/experience:
1. 2 years of customer service experience in a call center setting and knowledge of medical terminology
2. 2 years of data entry experience
3. Excellent computer skills and experience with the Microsoft Office Suite
4. Experience in Prior Authorization
5. Good Time management

Shift Start/End Time: 8 Hour shifts between 7:00AM to 7:00PM CST

Dress Code: Business Casual

This position is responsible for handling secretarial support duties in a manner which will ensure the proper functioning of the business unit and enhance the productivity and effectiveness of the department. The position works under the specific instruction and direction of one or more higher level staff and may provide administrative support to an individual office. Incumbents are regularly responsible for dealing professionally with confidential information while performing several aspects of assigned work. Specific tasks may be answering phones, maintaining files, scheduling appointments, producing correspondence, spreadsheets and presentation and otherwise relieving those supported of minor administrative tasks and business deals. Works under general supervision.


Why work for Adecco?

  • Weekly pay
  • 401(k) Plan
  • Skills Training
  • Excellent medical, dental, and vision benefits


IMPORTANT: This job is being recruited for by Adecco’s National Recruitment Center, not your local Adecco Branch Office. To be considered for this position, you must use the “Apply with Adecco” button to submit your resume.


The Adecco Group is a global leader in HR services.  Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world.  We offer employment opportunities at any stage in your professional career.  Contact us today to discuss available contract and direct hire positions.  Adecco Group provides one of the most comprehensive benefits packages in the industry to contract workers to include Holiday, 401(k), Insurance Benefit Plans

Equal Opportunity Employer Minorities/Women/Veterans/Disabled

Adecco will consider qualified applicants with arrest and conviction records for employment


  • Apply with Adecco

Reference number US_EN_99_022862_1196573