Inbound Customer Service Reps

Adecco is currently assisting a Radial in their search to fill multiple Inbound Call Center - Customer Service Representative Jobs in Melbourne, FL! Our client's facility is located in Melbourne, FL! These are seasonal opportunities. You will be assisting customers with varying levels of questions, inquiries, or requests. Previous call center experience is a plus but not required. Apply Now if you meet the qualifications listed below!

Responsibilities include:

  • Confer with customers by telephone to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments as well as actions taken
  • Check to ensure that appropriate changes were made to resolve customers’ problems
  • Refer unresolved customer grievances to designated departments for further investigation
  • Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments
  • Resolve customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money or adjusting bills
  • Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned good

Qualifications:

  • Must have a High School Diploma or GED
  • 6 months Customer Service or Call Center experience
  • Must be computer literate – Proficient with Email and Microsoft Word
  • Excellent verbal and written communication skills
  • Ability to make good decisions and resolve issues in a clear and calm matter


Apply Now if you are interested in this Inbound Customer Service Representative job in Melbourne, FL!

Equal Opportunity Employer Minorities/Women/Veterans/Disabled

  • Apply with Adecco

Reference number US_EN_99_020476_454672