Instructional Designer

Adecco is currently assisting a local client in their search to fill an Instructional Designer role in Plano, TX!  Apply now if you meet the qualifications listed below.


Responsibilities, Qualifications, & Details:                 

This position works with all levels of Service Operations and TFS team members to develop and maintain training solutions that drive CSC team member performance, compliance, and customer satisfaction.  Will be supporting instructor-led training for Service Operations teams (may include Customer Service, Collections, Loyalty, ICU, Administration, Compliance, etc.).


Job Duties:

  • Update Simulation Tool using Articulate Storyline 360
  • Develop and maintain training curriculum for assigned lines of business/functions.  Includes curriculum aimed at on-boarding, reinforcing, remediating, and advancing performance and knowledge as well as introducing change
  • Development of measurement tools and strategies to assess the effectiveness of training
  • Utilization of training technology to drive the efficiency of training solutions
  • Participation as project team member on business initiatives to understand and develop training based on skill and knowledge needs
  • Management of the impact of change on the training curriculum



Nature/Purpose of Contact with Others (not including direct/indirect reports or supervisor): 

This position requires strong assessment skills to understand organizational needs, gather requirements, and deliver solutions to support learning and performance needs of Service Operations.  This position interacts with team members of all levels of the Service Operations organization, including suppliers and corporate partners.  This position also interacts with team members outside of Service Operations including Legal, Enterprise Compliance, BTS, and other training organizations. 


Team Activity:

This position supports the Senior Instructional Designer(s) to assess, design, and develop curriculum and courseware as a member of the Learning & Development team.  This position also works as a partner with members of the delivery team to ensure effective delivery of training programs as well as manage change control for training materials. 


Project Management:

This position participates on business projects and supports the Senior Instructional Designer in large scale assessment, design, and development of training courseware designed to onboard, reinforce, remediate, introduce change, and advance performance of Service Operations team members.  This position may manage smaller scale instructional design projects.




Required Qualifications:

  • 4-Year College Degree (BA or BS]
  • 2-5+ years of Instructional Design experience, but prefer more senior with 5-10+ years of experience
  • Experience in the E-Learning space
  • E-Learning Authoring Tools (Articulate Storyline 360, Captivate, Camtasia, HTML, Flash etc.) experience

MUST HAVE Articulate Storyline! Everything else a plus          

Must be able to provide samples – link, portfolio, etc. – with submittal!

  • Must have experience using either ADDIE or Agile development protocol
  • Must be familiar using Bloom’s taxonomy when creating Learning Objectives
  • Must show the ability to defend development decisions by correlating them to program goals and/or learning objectives
  • Desktop Publishing experience
  • Excellent verbal and written communication skills
  • Strong attention to detail
  • Work collaboratively with team members
  • Must be able to hit the ground running
  • Must be able to send/bring in writing samples of instructional design work and interactive eLearning created in Articulate Storyline



  • Financial Services industry experience HIGHLY preferred
  • Training Assessment and Evaluation
  • LMS/LCMS experience




Pay Rate:  $40.00hr - $43.00hr DOE

Shift Start/End Time:  first shift/general business hours

Length of Assignment:  6 months


How to Apply: Click on “Apply with Adecco” to be considered for this position or any other opportunities with Adecco.


IMPORTANT: This position is being recruited for by Adecco’s National Recruitment Center, not your local Adecco Branch Office. To be considered for this position, you must use the “Apply with Adecco” button to submit your resume. If you have questions about the position, you may contact the recruiter recruiting for this position listed above. For other opportunities, available at Adecco go to


The Adecco Group is a global leader in HR services.  Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world.  We offer employment opportunities at any stage in your professional career.  Contact us today to discuss available contract and direct hire positions.  Adecco Group provides one of the most comprehensive benefits packages in the industry to contract workers to include Holiday, 401(k), Insurance Benefit Plans


Equal Opportunity Employer Minorities/Women/Veterans/Disabled

  • Apply with Adecco

Reference number US_EN_99_022862_477637