Intake Coordinator

  • Location
    Lewisville, Texas
  • Job type
    Contract/Temporary
  • Category
    Medical & Science - Administration


Intake Coordinator
Location: Lewisville, TX
Targeted Pay Rate: $16/hour
Estimated Duration (in months): 3 months (possibility of temp to perm)
Total Weekly Hours: 40
Shift: 8a-5pm CST Monday thru Friday

Description of Work:
Accountabilities in this role:
• Responsible for handling approximately 50 – 150 inbound/outbound calls per day with ability to determine needs and manage accordingly
• Resolve patient's questions and concerns regarding status of their request for delivery of their medication/medications
• Enter detailed information into company proprietary software while conversing via telephone
• Maintain quality while providing an empathetic and supportive experience to the patient by controlling the patient conversation and educating the caller
• Understanding of HIPAA and PHI

Skills/Qualifications:
• High School education required
• 2-4 years related customer facing experience and/or training desired or equivalent combination of education and experience
• Previous experience or knowledge of practices and procedures commonly used in a call center or customer service environment highly preferred
• Knowledgeable of insurance billing methods and general pharmacy operations a plus
• Ability to properly utilize all computer systems including Word, Excel, MS Outlook, and Cisco telephone software.
• Capable of multi-tasking on computers while conversing with patients via telephone in a cubical setting
• Strong attention to detail and quality documentation
• Exceptional verbal communicator with friendly tone, empathy and customer centric focus
• Independent worker and self-starter with solid time management skills and ability to work with high volume production teams
• Continuous learner with a desire to move into a senior level role
• Solid work ethic and driven to achieve daily/weekly metrics
• Adherence to company attendance policies

  • Apply with Adecco

Reference number US_EN_2_022862_399664