Intake Coordinator

Adecco is now hiring for a Intake Coordinator for a call center environment.for one of our prominent national client partners.  These are unique positions that require call center experience with retail pharmacy with a big box retailer, grocery chain or national pharmacy chain paying $16.50 to $17.50 an hour. 

Check out the details of the role:
• Responsible for handling approximately 75-150 inbound/outbound calls per day with ability to determine needs and manage accordingly
• Resolve patient's questions and concerns regarding status of their request for delivery of their medication/medications
• Enter detailed information into company proprietary software while conversing via telephone
• Maintain quality while providing an empathetic and supportive experience to the patient by controlling the patient conversation and educating the caller
• Understanding of HIPAA and PHI

Skills/Qualifications:
• High School diploma required
• 2-4 years related customer facing experience and/or training desired or equivalent combination of education and experience
• Previous experience or knowledge of practices and procedures commonly used in a call center or customer service environment highly preferred
• Knowledgeable of general pharmacy retail operations is preferred
• Ability to properly utilize all computer systems including Word, Excel, MS Outlook, Sales Force and Genesys telephone software.
• Capable of multi-tasking on computers while conversing with patients via telephone in a cubical setting
• Strong attention to detail and quality documentation
• Exceptional verbal communicator with friendly tone, empathy and customer centric focus
• Independent worker and self-starter with solid time management skills and ability to work with high volume production teams
• Continuous learner with a desire to move into a senior level role
• Solid work ethic and driven to achieve daily/weekly metrics
• Adherence to company attendance policies 

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Reference number US_EN_99_028082_1349033