INTAKE SPECIALIST

  • Location
    El Segundo, California
  • Job type
    Contract/Temp to Hire
  • Salary
    $18.00/Hour
  • Category
    Office, Clerical & Administrative - Administrative Assistant

Location: El Segundo
Company: Kurtzman Carson Consultants LLC (KCC)
Pay: $18/hour starting
Experience: Four year college or university degree

KCC is looking to add Intake Specialists to their growing team in El Segundo. The Intake Specialist role is crucial in the process of gaining claimants in mass tort litigation matters. As an Intake Specialist, you are the first point of contact between the claimants wanting to participate in a litigation and the law firm/legal group that is handling said mass tort. This position requires the Intake Specialist to have compassion and understanding for individuals and excellent communication skills when relaying information to and from the claimant. Excellent verbal and written skills are necessary along with proficient knowledge of electronic databases and the Microsoft Office Suite (heavy Outlook and Excel).

Responsibilities and Essential Functions

-The Intake Specialist is trained on the criteria that client law firms have defined for any given lawsuit. The Intake Specialist then interviews prospective claimants over the phone to determine whether the claimant qualifies and meets the criteria for the mass tort action at issue.

-Preparing and obtaining retainers, medical authorizations, questionnaires, plaintiff fact sheets and other documents sent to prospective claimants. The Intake Specialist prepares these materials for each claimant, ensures their arrival, and then regularly follows up (and documents this follow up process) with the claimant to ensure that the documents are completed, signed, and returned.

-Regularly communicating (via phone, mail, and email) with claimants and answering their questions regarding the status of their case. The Intake Specialist is to succinctly summarize and document all interactions with and actions performed on behalf of the assigned claimants and casework.

-Attending and contributing to team meetings, department meetings, one-on-one sessions, and other training opportunities. The Intake Specialist should engage in his/her own professional development and ensure that he/she is progressing and learning new skills and addressing any weaknesses in his/her work.

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Reference number US_EN_1_025082_11597826