Intermediate Customer Service Reps

Adecco is currently assisting a client in Cypress Ca to recruit for Intermediate Customer Service Representatives, our people and technology meet the needs of employees and families . Candidates should possess a high level of professionalism and customer service skills. This is a very structured position responsible for answering incoming calls from consumers who have questions about account balances, card activation, application status, Treasury guidelines and regulations, and internal procedures. This role requires great people skills as individuals work to help solve customer issues. Individuals hired for this position will work to achieve personal operational goals in a collaborative team environment. Our client is a thriving business with an added personal significance; a rare combination that will allow your career to flourish.

Primary Responsibilities:

These positions are 
- Taking inbound calls from consumers to update addresses for customers and mailing new membership cards 
- Utilizing the computer database to verify and document information

Required Qualifications:
- 1+ year of experience in an office setting environment using the telephone and computer as the primary instruments to perform job duties
- An education level of at least a High School Diploma or GED
- Authorization to work in the United States
- Available to work 40 hours per week anytime within the operating hours of the site
- Familiarity with computer and Windows PC applications, which includes the ability to learn new and complex computer system applications

Additional required skills:
- Ability to navigate a computer while on the phone
- Ability to multi-task, this includes ability to understand multiple products and multiple levels of benefits within each product
- Ability to remain focused and productive each day though tasks may be repetitive

Physical Requirements and Work Environment:
- Frequent speaking, listening using a headset, sitting, use of hands/fingers across keyboard or mouse, handling other objects, long periods working at a computer
- Service center environment with moderate noise level due to Representatives talking, computers, printers, and floor activity .

Hours: Training will be M-F 8am- 4:30pm MT for 2 weeks. After training candidates must be available to work 1 weekend date per week, hours either Sun- Thur or Tues- Sat between the hours of 6am- 10pm (8 hour shifts)


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Reference number US_EN_99_021873_11997846