International Customer Service Rep

  • Location
    Middleboro, Massachusetts
  • Job type
    Contract/Temp to Hire
  • Salary
    $ 21 - $ 29 / Hour
  • Category
    Call Center & Customer Service - Customer Service

Adecco is currently assisting a local client in their search to fill an International Customer Service Rep role in Middleborough, MA Apply now if you meet the qualifications listed below!

 

Location: Middleborough, MA

Hours: 7:30am-4pm  Monday- Friday

Pay Rate:  $21 per hour  + based on experience

Duration: 6 months + contract with possibility of extension

 

Description:

Provide support to export market dealers and customers with respect to general inquiries, order processing, invoices, and traffic documentation

  • Receive and process export orders including order entry, contract review, and any necessary correspondence.
  • Add delivery dates and other necessary information to order confirmations before sending copy to the
  • Customer
  • Prepare pick lists and forward to appropriate department for orders to be processed and
  • Shipped
  • Work with production control to ensure pick lists print in time to meet delivery schedule.
  • Receive completed packing lists from shipping department and match to original order
  • Include shipping charges and special information before performing ship against to generate invoice.
  • Advise customer of shipping date. Prepare necessary postal forms and shipping documents.
  • Prepare and transmit proforma invoices.
  • Review foreign invoice payments received and advise accounting department of disposition.
  • Prepare and process all foreign credits on returned goods
  • Review and approve letters of credit
  • Correspond with customer and bank when corrections are necessary.
  • Maintain files for export market sales orders
  • Type foreign language invoices on computer and send copy to dealer or shipping agent on day of shipment
  • Review and approve for payment of freight invoices and dealer commissions.
  • Prepare necessary documentation for inspection, coordinate inspection date with inspection company, and inform freight carrier when inspection has been completed.
  • Ensure compliance with federal and state regulations for trafficking orders to export market.
  • Process RMA and DSI as necessary

 

Requirements:  

  • Export Traffic Documentation Experience
  • ERP Experience (Syteline preferred)
  • AES (Automated Export System) Experience
  • Good interpersonal communication skills, excellent written and verbal communication skills
  • Self-motivated with strong organizational skills, and a professional office and telephone manner
  • Knowledge and prior use with Windows applications (Word, Excel, and Outlook)
  • 5-7 years of prior customer service experience 

 

How to Apply: Click on “Apply Now” to be considered for this position or any other opportunities with Adecco.

 

IMPORTANT: This position is being recruited for by Adecco’s National Recruitment Center, not your local Adecco Branch Office. To be considered for this position, you must use the “apply now” button to submit your resume. If you have questions about the position, you may contact the recruiter recruiting for this position listed above. For other opportunities available at Adecco go to www.adeccousa.com.

 

If you have any questions surrounding the application process, please feel free to reach out to: Amanda Shoemaker at Amanda.shoemaker@adeccona.com.

 

The Adecco Group is a global leader in HR services.  Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world.  We offer employment opportunities at any stage in your professional career.  Contact us today to discuss available contract and direct hire positions.  Adecco Group provides one of the most comprehensive benefits packages in the industry to contract workers to include Holiday, 401(k), and Insurance Benefit Plans.

 

Equal Opportunity Employer Minorities/Women/Veterans/Disabled

 

 



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Reference number US_EN_99_028082_11855465