IT HELP DESK

  • Location
    Mesa , Arizona
  • Salary
    $20.00/Hour
  • Category
    Accounting & Finance - Consultant
  • Job type
    Contract/Temp to Hire

RESPONSIBILITIES:
The key responsibilities of this position include, but are not limited to, the following:
� Provide technical software, hardware and network problem resolution to all computer users by performing question/problem diagnosis and guiding users through step-by-step solutions
� Clearly communicate technical solutions in a user-friendly and professional manner; both written and verbal
� Perform issue identification tasks critical to find system errors
� Provide excellent customer service to all internal customers including but not limited to electrical wiring questions, configuration adjustments, camera operation, etc.
� Optimize site operations by making needed site related configuration adjustments to components and devices remotely
� Create and review reports on system components and performance related details
o Complete all daily monitoring and issue identification tasks
o Install and verify changes made to system firmware, software and components of each site
o Identify hardware failure through remote troubleshooting
o Align acceptable camera FOV and focus to processing specifications
QUALIFICATIONS:
� 2+ years experience with Windows operating system
� Understand basic network connectivity and routing (IP address, Subnet, VPN)
� Understanding of basic electronic principles
� Understand connections and communication wiring including CAT5/6, coax and serial
� Must be a self-starter able to work independently as well as part of the ATS team
� Quality driven with a strong attention to detail
� Demonstrated ability to multi-task and meet all assigned deadlines in a rapidly changing environment
� Must be familiar with the Microsoft Suite of office products (Word, Excel, Outlook, Internet Explorer)
� Must have functional knowledge of network structure, VPN environments, Windows server environments including remote desktop
� Needs to be able to identify failure points and assist onsite technicians from a remote location

RESPONSIBILITIES:
The key responsibilities of this position include, but are not limited to, the following:
� Provide technical software, hardware and network problem resolution to all computer users by performing question/problem diagnosis and guiding users through step-by-step solutions
� Clearly communicate technical solutions in a user-friendly and professional manner; both written and verbal
� Perform issue identification tasks critical to find system errors
� Provide excellent customer service to all internal customers including but not limited to electrical wiring questions, configuration adjustments, camera operation, etc.
� Optimize site operations by making needed site related configuration adjustments to components and devices remotely
� Create and review reports on system components and performance related details
o Complete all daily monitoring and issue identification tasks
o Install and verify changes made to system firmware, software and components of each site
o Identify hardware failure through remote troubleshooting
o Align acceptable camera FOV and focus to processing specifications
QUALIFICATIONS:
� 2+ years experience with Windows operating system
� Understand basic network connectivity and routing (IP address, Subnet, VPN)
� Understanding of basic electronic principles
� Understand connections and communication wiring including CAT5/6, coax and serial
� Must be a self-starter able to work independently as well as part of the ATS team
� Quality driven with a strong attention to detail
� Demonstrated ability to multi-task and meet all assigned deadlines in a rapidly changing environment
� Must be familiar with the Microsoft Suite of office products (Word, Excel, Outlook, Internet Explorer)
� Must have functional knowledge of network structure, VPN environments, Windows server environments including remote desktop
� Needs to be able to identify failure points and assist onsite technicians from a remote location

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Reference number US_EN_1_020094_11684201