IT HELP DESK

  • Location
    Mesa , Arizona
  • Salary
    $20.00/Hour
  • Category
    Information Technology
  • Job type
    Contract/Temp to Hire

Adecco staffing is sourcing for a growing company in the Mesa/Tempe Border area for an IT technical support individual.  Please inquire below if you meet the qualifications and are interested!

 

RESPONSIBILITIES:

 

The key responsibilities of this position include, but are not limited to, the following:  

Provide technical software, hardware and network problem resolution to all computer users by performing question/problem diagnosis and guiding users through step-by-step solutions

 

Clearly communicate technical solutions in a user-friendly and professional manner; both written and verbal ¿ Perform issue identification tasks critical to find system errors

 

Provide excellent customer service to all internal customers including but not limited to electrical wiring questions, configuration adjustments, camera operation, etc.

 

Optimize site operations by making needed site related configuration adjustments to components and devices remotely

 

Create and review reports on system components and performance related details

o Complete all daily monitoring and issue identification tasks o Install and verify changes made to system firmware, software and components of each site

o Identify hardware failure through remote troubleshooting

o Align acceptable camera FOV and focus to processing specifications

 

QUALIFICATIONS: 2+ years experience with Windows operating system

Understand basic network connectivity and routing (IP address, Subnet, VPN) Understanding of basic electronic principles

Understand connections and communication wiring including CAT5/6, coax and serial

Must be a self-starter able to work independently as well as part of the ATS team

Quality driven with a strong attention to detail

Demonstrated ability to multi-task and meet all assigned deadlines in a rapidly changing environment

Must be familiar with the Microsoft Suite of office products (Word, Excel, Outlook, Internet Explorer)

Must have functional knowledge of network structure, VPN environments, Windows server environments including remote desktop ¿ Needs to be able to identify failure points and assist onsite technicians from a remote location



  • Apply with Adecco

Reference number US_EN_99_020195_11684201