IT Help Desk Specialist

Adecco is currently assisting a local company staff for a full time IT Help Desk Specialist in Aurora NY.  If you meet the qualifications listed below apply today!
 

Provide technical support for all areas of technology on campus, including: classroom technology, windows and mac operating systems, Audio/Visual systems, software and hardware support. Be available to support events, including some evening and weekend work.  Supervise student employees and handle the day to day operations of the Help Desk.

ESSENTIAL JOB FUNCTIONS/TASKS:
1. Hardware support including:  maintenance on current computers, installation of new computers and installation upgrades (both PC and Macintosh.). Should be familiar with system imaging software and PC hardware repair.
2. Software support including: installation of software, end-user support for faculty, staff and students. Update and patch software as needed and provide training and creating training resources.
3. Maintain and support classroom technology, computers, projectors, document cameras, printers, copiers, 3D Printers, sound systems and control systems such as Extron.
4. Support Audio and Video for events, including filming events and editing video content. Maintain video content online at YouTube.
5. Keep current inventory of all IT equipment and order supplies as needed.
6.  Manage Help Desk Social Media and IT web content.
7.  Remain current with new software and hardware products.
8.  Coordinate Event Requests for IT department.
9.  Assist with managing the budget.
10. Other duties as assigned by supervisor.

Qualifications:
Bachelors or higher degree preferred, minimum of Associate's degree in computer related field with at least one year previous experience providing user support or equivalent education and experience.

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Reference number US_EN_99_025308_12002425