IT Helpdesk Bilingual


Adecco is currently assisting a nationally known client in their efforts to fill Bilingual Help Desk Technicians positions in Miami, FL paying $19.50 hr. Apply now if you meet the qualifications listed below!

  • Training: 2 -3 weeks on onsite training - then position can be worked remotely from homePay Rate: $19.50 / hr Adecco W2 - bilingual in English and/or either Spanish, Portuguese, or French 
  • Type: Part Time (32 hours / week) to start
  • Length: 6 - 12 month contract (with good possibility of extension)
  • Shift/Hours: Schedule will be 8 hours on Monday and 6 hours each day Tuesday – Friday
  • Responsibilities for this Help Desk Technician job include, but are not limited to:

    Service Desk Associates provide enterprise-level assistance to our end user employees. If you’re naturally a helper and enjoy assisting people with computer issues whilst explaining technical details simply, we’d like to meet you. Ultimately, you will be a person our employees trust. They will rely on you to provide timely and accurate solutions to their technical problems. You will create a seamless, positive experience for our employees that enables them to serve external customers.

  • Diagnose and troubleshoot technical issues, including account setup and network configuration
  • Diagnose and troubleshoot software and hardware problems and help our employees install applications and programs. Identify solutions to software and hardware issues
  • Ask customers targeted questions to quickly understand the root of the problem
  • Own issues through resolution within agreed time limits, or to the point of escalation
  • Resolve network issues, configure operating systems and use remote desktop connections to provide immediate support.
  • Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue. You will use email, text and chat applications to give clients quick answers to
  • simple IT issues.
  • For more complex problems that require nuanced instruction, you will contact clients via phone, text or chat and/or provide clear, written instructions and technical manuals.
  • Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
  • Provide prompt and accurate feedback to customers
  • Refer to internal database or external resources to provide accurate tech solutions
  • Ensure all issues and outcomes are properly logged within the ticket management system
  • Prioritize and manage several open issues at one time
  • Follow up with clients to ensure their IT systems are fully functional after troubleshooting
  • Document technical knowledge in the form of notes and manuals
  • Maintain positive relationships with clients
  • Qualifications for this Help Desk Technician job include, but are not limited to:

    High school or technical school diploma required

  • 1-2 years, including internships, in work experience in Customer Service, Technical Support,
  • Desktop Support, IT Help Desk Technician or similar role
  • Must be bilingual with strong oral and written communication skills in French
  • Legal authorization to work in the U.S. is required.
  • Must be willing to work remote or out of an office located in Miami, FL
  • Preferable Characteristics – Technical expertise:

  • Degree in a relevant field, like Computer Science, IT or Software Engineering is desired
  • Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus
  • Hands-on experience with Windows/Linux/Mac OS environments desired
  • Good understanding of computer systems, mobile devices, SKYPE and other tech products
  • Ability to diagnose and troubleshoot basic technical issues
  • Tech savvy with familiarity in remote desktop applications and help desk software (e.g. Zendesk, BOLD 360, etc.)
  • Personal Attributes:
  • Excellent problem-solving and communication skills
  • Ability to provide step-by-step technical help, both written and verbal
  • IMPORTANT: This Help Desk Technician job is being recruited for by Adecco’s National Recruitment Center, not your local Adecco Branch Office. To be considered for this position, you must use the “Apply with Adecco” button to submit your resume.

    The Adecco Group is a global leader in HR services.  Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world.  We offer employment opportunities at any stage in your professional career.  Contact us today to discuss available contract and direct hire positions.  Adecco Group provides one of the most comprehensive benefits packages in the industry to contract workers to include available Skills Training, 401(k), Insurance Benefit Plans

    Equal Opportunity Employer/Veterans/Disabled

    Equal Opportunity Employer/Veterans/Disabled

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    The Company will consider qualified applicants with arrest and conviction records

    • Apply with Adecco

    Reference number US_EN_99_022862_1596193