IT Helpdesk Support

  • Location
    New Braunfels, Texas
  • Job type
    Contract/Temp to Hire
  • Salary
  • Category
    Information Technology - Help Desk / Technical Support

Job Description

$20.00 hourly
SUMMARY: Under direct supervision, provides support to end-users for PC, server applications, and hardware. The information technology (IT) support specialist is a generalist position devoted to all aspects of computer set-up, installation, troubleshooting, service, upgrades, and maintenance.
The position can also include configuring computers connect to each other or the rest of the network; printing, both locally and on the network; and auxiliary devices such as tablets and smartphones. The job duties can be performed remotely from a central location, in the customer's work environment, or in a combination of the two.
ESSENTIAL DUTIES AND RESPONSIBILITIES: Other duties beyond this representative listing may be assigned to the essential job duties and responsibilities of this position based on Company needs.

Take phone calls, respond to emails, meet with employees or contractors to resolve technology incidents and requests.

Note symptoms, conduct troubleshooting tasks in cooperation with end-users, resolve technology incidents, and fulfill requests while documenting each step using the company incident/request management process and software.

Provide additional information, conduct research, and follow up with end-users in order to provide required data to other technology staff as required.

Respond in a positive and professional manner to fellow employees who contact the Help Desk.

Able to establish and maintain effective working relations with a wide variety of individuals.

Keen attention to detail.

Able to work well both independently and as a member of a team.

Able to work with minimal supervision and demonstrate initiative and good judgment.

Ability to attain knowledge of SAP environment, .net environment, database functionality and internal tools.
Ability to interact with end-users in a professional, courteous and efficient manner even in stressful situations or when the end user is challenging to work with.
Ability to manage multiple incidents and adapt to changing priorities.
Ability to work well both independently and as a member of a team.

Ability to multi task under pressure.

Must have strong interpersonal and communication skills.

Strive for harmony and teamwork with the department and with all other departments.

Maintain a professional appearance and conduct that favorably represents the company.

Maintain safe work environment.

As a condition of continued employment, the employee is required to exhibit positive corporate citizenship, with demonstrated ability to positively interact with others, follow required Company policies and procedures which include but are not limited to policies regarding conduct, record keeping, and safety. As a condition of continued employment the employee is required to refrain from any behavior that is construed as sexual harassment, harassment and/or creating or participating in a hostile work environment, and/or violence in the workplace.

QUALIFICATIONS AND POSITION REQUIREMENTS: The individual must be able to perform each essential duty satisfactorily. It is required that the individual is accurate with good time management and organizational skills. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:
3-6 years direct customer service and/or computer experience.
Bachelor’s degree preferred, but not required.
A+ certification or equivalent preferred, but not required.

Certificates, Licenses and Registrations:

Language Skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

Mathematical Skills: Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability: Ability to apply reason and understanding to carry out instructions furnished in written, oral or diagram form. Ability to identify and analyze problems involving several concrete variables in standardized situations and formulate the appropriate solutions.

Other Skills and Abilities: Possess a solid understanding of process flow and development, Companies organizational mission and goals.

Knowledge of the principles, practices and procedures of end-user technical support and the ability to apply knowledge and skills to a range of professional assignments including the most difficult and complex.
Create clear, concise detail oriented incident and problem documentation in the incident management system.
Ability to troubleshoot technical issues and resolve them within company guidelines.
Ability to operate computer and general office equipment.
Ability to independently analyze data, identify discrepancies and inconsistencies and recommend a course of corrective action.
Strong analytical thinking and problem solving skills.
PHYSICAL DEMANDS: The physical demands described are representative of those that must be met by the employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions at the request of the employee, and with appropriate medical certification.

While performing the duties of this job the employee is regularly required to sit, stand, and use hands to finger, handle, or feel objects, tools and/or controls. The employee is frequently required to talk or hear. The employee is occasionally required to stand, walk, and reach with hands and arms. Occasional stooping, kneeling, crouching or crawling may be required.

The employee is occasionally required to lift up to 10 pounds and occasionally required to lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision, color vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable the individual with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

  • Apply with Adecco

Reference number US_EN_1_117841_11925426