IT Service Desk Supervisor

  • Location
    Seattle , Washington
  • Category
    Information Technology - Help Desk / Technical Support
  • Job type

Adecco, a division of the world leader in the recruitment of office and finance professionals is currently recruiting for an IT Service Desk Supervisor, with Alaska Airlines.

***Applicants must be currently authorized to work in the United States on a full-time basis. This employer will not sponsor applicants with the following work visas: H1B, H2B, E3, TN1***

POSITION: IT Service Desk Supervisor
LOCATION: Seatac, Washington 98198
DURATION: 9 Months
PAY: 35 - 39.50 Based on experience
Shift: 8am - 5pm Monday - Friday
Start: 12/04/2017 (tentative)

The IT Service Desk Supervisor is responsible for the daily operation of the IT Service Desk. The position provides supervision of employees and contractors that troubleshoot and provide solutions to hardware and software incidents, respond to IT service requests, and administer user accounts.

Job Duties include:
- Monitor Service Desk performance and make recommendations, as necessary, for the continuous improvement of the Service Desk operation
- Establishes, plans and implements the policies and procedures to support the operation of the Service Desk
- Mentor, guide and lead a diverse team of employees and contractors
- Manage team schedules ensuring adequate shift coverage
- Monitor, track and respond to customer satisfaction survey responses
- Monitor, track and publish timely Service Desk metrics and ensure the team is meeting or surpassing all service level agreements
- Provide coordination on problem solving and support issues with other work groups, maintaining good inter-departmental relationships
- Develop and enhance guidelines to ensure all knowledge base documentation and troubleshooting procedures are current and accurate.
- Represent the Service Desk on project or process consultations
- Maintain broad understanding of the IT organization
- Respond to audit requests ensuring compliance
- Identify, document and implement process or automation enhancements
- Embody the Alaska Spirit and conduct oneself with professionalism, integrity, resourcefulness, and caring
- Other duties as assigned

QUALIFICATIONS- A minimum of one year of supervisory experience required, emphasis on IT Service Management
- Two years of IT Service Desk or IT Help Desk or equivalent experience preferred
- Strong organizational, problem-solving and analytical skills with the ability to manage multiple priorities required
- Exceptional interpersonal, written and verbal communication skills required
- ITIL Foundations Certification preferred
- Ability to support occasional off-hours requests or high severity incidents required
- Minimum age of 18 required
- Must be authorized to work in the US

IMPORTANT: This position is being recruited for by Adecco’s National Recruitment Center, not your local Adecco Branch Office. To be considered for this position, you must use the “apply now” button to submit your resume. If you have questions about the position, you may contact the recruiter recruiting for this position listed above. For other opportunities available at Adecco go to

If you have any questions surrounding the application process, please feel free to reach out to: Matthew Greene at

The Adecco Group is a global leader in HR services. Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world. We offer employment opportunities at any stage in your professional career. Contact us today to discuss available contract and direct hire positions. Adecco Group provides one of the most comprehensive benefits packages in the industry to contract workers to include Holiday, 401(k), Insurance Benefit Plans and Service/Anniversary Bonus opportunities.

Equal Opportunity Employer Minorities/Women/Veterans/Disabled

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Reference number US_EN_2_022862_399180