IT Support Representative

  • Location
    Folsom, California
  • Job type
    Contract/Temporary
  • Salary
    $18.00/Hour
  • Category
    Information Technology - Help Desk / Technical Support

Adecco is currently recruiting for several Client Technical Support Representatives (TIER 1) in Folsom, CA.  This is a temporary opportunity paying $18.00/hr.  If you meet the qualifications below, APPLY NOW!

 

ABOUT THE COMPANY

Our client is the #1 leading education technology platform for K-12, serving more than 40 million users, 15 million students, and 70 countries around the world.  They provide best-in- class, secure, and compliant online solutions, including student information systems, registration, and school choice, assessment and analytics, special education management, and learning management solutions.

 

JOB SUMMARY

As a Client Service Representative, you will be working in a fast-paced, dynamic environment, supporting the company's special education case management system. As part of this leading edge technical support team, you will participate in providing world-class support to a broad base of users via inbound phone calls. You will provide a unique mixture of solutions-oriented technical support and customer service, resulting in maximum customer satisfaction.

 

RESPONSIBILITIES

-Responding in a phone or email queues to provide application support to customers, pertaining to software functionality, incident resolution and system configuration.

-Document and log support issues and subsequent resolution in CRM tool.

-Create knowledgebase articles to address frequently asked questions.

-Escalates to Tier 2 and Tier 3 Support Engineering to resolve complex support issues.

 

SKILLS

-Must be a self-starter, have good organization / interpersonal skills and work well both independently and as part of a team.

-Superior troubleshooting and analytical skills in conjunction with a structured, systematic approach to problem-solving

-Task and detail-oriented

-React well under pressure

-Good listener who can manage difficult customerS

 

REQUIREMENTS

-Degree or equivalent experience in an IT related field

-Minimum of 1 year hands-on experience supporting a multi-platform application

-Familiarity with two of the following: HTML, CSS, SQL

-Familiarity with relational databases such as Oracle and SQL Server

-Strong written and verbal skills

-BILINGUAL PREFERRED

 

Adecco provides one of the most comprehensive benefits package in the industry to contract workers. Benefits are available to you as a contractor after one week of employment.


Equal Opportunity Employer Minorities/Women/Veterans/Disabled



  • Apply with Adecco

Reference number US_EN_99_025133_11853836